Nayely Guzman
Austell
Summary
Warm, dependable, and service-driven hospitality professional with strong experience in fast-paced restaurant environments. Recognized for creating welcoming guest experiences, maintaining composure under pressure, and contributing positively to team dynamics. Brings strong communication, attention to detail, and a proactive mindset that supports smooth service flow and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Novo Cucina
Dunwoody, GA
11.2025 - Current
- Provide attentive, personalized service in an upscale dining environment.
- Anticipate guest needs to enhance overall dining satisfaction.
- Maintain strong menu knowledge to confidently guide guest selections.
- Balance multiple tables efficiently during peak service hours.
- Work closely with kitchen and bar staff to ensure accuracy and timeliness.
Server
Bay Breeze
GA
07.2017 - 11.2018
- Delivered friendly, efficient service in a high-volume restaurant setting.
- Upsold menu features and specials to increase guest engagement and sales.
- Managed POS transactions accurately including cash and card payments.
- Completed opening and closing duties to maintain restaurant readiness.
Hostess / Server
Mexico Lindo Bar & Grill
GA
03.2016 - 07.2017
- Welcomed guests and managed reservations and waitlists.
- Maintained organized guest flow during busy service periods.
- Supported servers to ensure efficient table turnover.
- Handled guest concerns professionally to maintain positive experiences.
Education
Bachelor of Science - Nursing
Georgia State University
05.2027
Skills
- Exceptional customer service
- Guest engagement & rapport building
- High-volume dining experience
- Menu knowledge & recommendations
- Upselling food & beverages
- POS systems & cash handling
- Order accuracy & detail focus
- Multitasking efficiently
- Team-oriented mindset
- Clear communication
- Adaptability during rush periods
- Reliability & punctuality
- Positive attitude under pressure
- Conflict resolution
- Time management
- Supportive team collaboration
Certification
CPR Certified – American Red Cross
Timeline
Server
Novo Cucina
11.2025 - Current
Server
Bay Breeze
07.2017 - 11.2018
Hostess / Server
Mexico Lindo Bar & Grill
03.2016 - 07.2017
Bachelor of Science - Nursing
Georgia State University