Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
STARBUCKS-FOCUSED QUALIFICATIONS
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Nazarette Delacruz

Atlanta

Summary

Highly organized and adaptable, with a strong focus on staff training, conflict resolution, and operational excellence. Recognized for reliability, effective communication, and a proven ability to deliver high-quality outcomes in dynamic environments. Enthusiastic and results-driven professional with extensive experience in customer service, team leadership, and daily operations. Expertise in fostering a positive work environment while ensuring exceptional guest experiences and driving teams to exceed performance goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Vegan Dream Doughnuts
11.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • - Manage vendor relationships, negotiate supply contracts, and monitor inventory to prevent shortages.
  • - Handle cash management, including reconciliations, deposits, and financial reporting.
  • - Resolve customer concerns with professionalism and empathy, ensuring repeat business.
  • - Implement operational improvements to boost efficiency while maintaining quality standards.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Hostess / Cashier / Server

Hudson Grille Midtown
01.2017 - 10.2020
  • - Greeted and seated guests, managing high-volume traffic with efficiency and a positive attitude.
  • - Processed orders, cash transactions, and POS operations with accuracy and speed.
  • - Collaborated with team members to ensure prompt, friendly service in a fast-paced setting.
  • - Maintained cleanliness and organization in all work areas to meet health and safety standards.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

High School Diploma -

Redan High School
Decatur, GA
01.2018

Skills

  • Team Leadership & Staff Supervision

  • Customer Service Excellence

  • Training & Coaching Employees

  • Opening & Closing Procedures

  • Cash Handling & Bank Deposits

  • Time Management & Delegation

  • Inventory Management & Ordering

  • Quality & Food Safety Standards

  • Problem-Solving & Conflict Resolution

  • POS Systems & Technology Proficiency

  • Vendor & Supplier Coordination

  • Sales & Upselling Strategies

  • Adaptability in Fast-Paced Environments

  • Customer service

  • Money handling

  • Team leadership

  • Decision-making

Accomplishments

  • Enhanced Customer Experience: Led training sessions for staff on personalized service techniques, resulting in a 25% increase in positive customer feedback and higher mystery shopper scores.
  • Resolved Customer Issues: Implemented a customer resolution protocol that decreased escalated complaints by 35%, improving overall satisfaction and loyalty.
  • Boosted Repeat Business: Developed customer engagement initiatives, including loyalty programs and follow-ups, increasing repeat customer visits by 20%.
  • Maintained Service Excellence: Consistently upheld company service standards, leading to the store ranking in the top 10% regionally for customer satisfaction scores.
  • Team Empowerment: Motivated and coached the team to proactively anticipate customer needs, creating a welcoming environment praised by customers and management alike.
  • Streamlined Feedback Collection: Introduced a digital feedback system that gathered real-time customer insights, enabling quick improvements and increasing customer retention.


Timeline

Assistant Manager

Vegan Dream Doughnuts
11.2020 - Current

Hostess / Cashier / Server

Hudson Grille Midtown
01.2017 - 10.2020

High School Diploma -

Redan High School

STARBUCKS-FOCUSED QUALIFICATIONS

  • - Lead daily store operations, delegating tasks to partners to ensure efficiency and service quality.
  • - Train and coach partners on Starbucks standards, beverage preparation, and customer service excellence.
  • - Execute opening and closing procedures, ensuring readiness for business and proper end-of-day closeout.
  • - Oversee cash management, reconcile registers, prepare deposits, and maintain financial accuracy.
  • - Monitor product quality, uphold safety and cleanliness standards, and ensure compliance with all food safety guidelines.
  • - Drive sales through product knowledge, suggestive selling, and creating a welcoming customer experience.
  • - Support store management with scheduling, inventory control, and operational decision-making.

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Nazarette Delacruz