Ndeye Mbaye
Atlanta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service/Baggage Service Agent
Delta Air Lines, Inc
07.2022 - Current
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Observed safety and privacy procedures in handling passengers' property.
- Stocked aircraft cabins with necessary equipment and supplies.
- Assisted customers with luggage issues such as lost and damaged luggage while maintaining calm and personable demeanor.
Virtual Receptionist
Mitivate
10.2021 - 07.2022
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Organized and managed team tasks using Trello and Asana.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Researched topics and events to support supervisor's work agenda and projects.
Front Desk Supervisor
Atlanta Airport Marriott Gateway
03.2019 - 08.2021
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed weekly payroll for 22 employees.
Education
High School Diploma -
Chamblee Tucker Highschool
Atlanta, GA05-2017
Skills
- Time management
- Physical stamina
- Guest check-in and check-out
- Safety protocol
- Problem-solving skills
- Cash management
- Staff training and development
- Guest safety
Timeline
Customer Service/Baggage Service Agent
Delta Air Lines, Inc
07.2022 - Current
Virtual Receptionist
Mitivate
10.2021 - 07.2022
Front Desk Supervisor
Atlanta Airport Marriott Gateway
03.2019 - 08.2021
High School Diploma -
Chamblee Tucker Highschool
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