Neayshia Sheffield

• Provided exceptional customer service by resolving inquiries, processing orders, and addressing complaints efficiently.

• Built strong client relationships, leading to a 40% reduction in call duration and a boost in customer satisfaction scores.

• Maintained an average of $10,000 in client sales per month by identifying customer needs and offering tailored product solutions.

• Conducted inventory and sales audits, ensuring accurate reporting and compliance with company policies.

• Assisted in training 10+ new employees on customer service best practices, sales techniques, and CRM tools.

• Developed problem-solving strategies that led to a $5,000 increase in monthly revenue by capitalizing on product trends and upselling opportunities.

• Accurately entered and verified high-volume data into company databases, ensuring 99%+ accuracy and compliance with industry standards.

• Conducted thorough quality checks to validate information, minimizing errors and improving data integrity.

• Maintained confidentiality and security protocols while handling sensitive customer and business data.

• Collaborated with team members and supervisors to meet project deadlines and achieve performance goals.

• Utilized Microsoft Excel and data management software to organize, analyze, and report findings for internal use.