Neco Wright
Riverdale,ga
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, adept in complaint handling and inventory control. Known for enhancing customer satisfaction and streamlining warehouse operations. Excels in performance tracking and fostering empathetic client relationships, significantly improving service standards and productivity.
Overview
15
15
years of professional experience
Work History
Frontline Member Associate
Home Depot
01.2016 - 04.2024
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Offered basic technical support for clients on wide range of company products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Frontline Sales Representative
Lowes Distribution Center
03.2010 - 09.2015
- Wrapped pallets in shrink wrap prior to loading.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked with customers to pack items according to specific desires and requirements.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Prepared and checked outbound shipments for accuracy.
- Updated manuals to reflect amending of rates, rules or regulations.
- Interacted with guests in friendly and knowledgeable way.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Updated merchandise pricing to match new values and special promotional rates.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Warehouse Forklift Operator
Sears
11.2008 - 04.2014
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Manually counted Number of picked and packaged orders for any loss.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Education
GED -
Valdosta High School
Valdosta, GA05.1999
Skills
- Performance tracking
- Goal oriented
- Complaint handling
- Pricing and billing
- Technical support
- Hospitality and accommodation
- Product sales
- Data entry proficiency
- Appointment coordination
- Stock allocation
- Inventory staging
- Incident logging
- Warehouse picking
- Palletizing
- Production deadline management
- Record keeping
- Deadline driven
- Pallet stacking
- Warehouse safety
- Efficient data entry
- Stock management
- Inventory control
Timeline
Frontline Member Associate
Home Depot
01.2016 - 04.2024
Frontline Sales Representative
Lowes Distribution Center
03.2010 - 09.2015
Warehouse Forklift Operator
Sears
11.2008 - 04.2014
GED -
Valdosta High School
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