Neeki Keshani
Cumming
Summary
Dynamic professional with a proven track record excelling in customer service. Enhanced customer satisfaction through effective problem resolution and process improvements. Skilled in the clinical field as well with patient care at Visionworks, ensuring background in the medical field and patient scheduling.
Overview
4
4
years of professional experience
Work History
Brick Specialist
LEGO
02.2022 - 09.2025
- Collaborated with cross-functional teams to streamline processes for product launches and inventory management.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries and concerns.
- Trained new team members on best practices for customer interaction and service protocols.
- Implemented process improvements that enhanced customer satisfaction ratings and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer feedback to improve product quality and user experience for LEGO building sets.
Clinical Technician
Visionworks
12.2021 - 08.2024
- Assisted in conducting comprehensive eye exams and patient assessments.
- Operated diagnostic equipment to gather data for optometric evaluations.
- Managed inventory of optical supplies, ensuring availability for daily operations.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Monitored patients and maintained detailed records for Doctor review.
- Collaborated with optometrists to streamline patient workflow and enhance service delivery.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA12-2025
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Patient care
- Clinical documentation
- Appointment scheduling
- Optometric equipment operation
- Chart preparation
Timeline
Brick Specialist
LEGO
02.2022 - 09.2025
Clinical Technician
Visionworks
12.2021 - 08.2024
Bachelor of Science - Biology
Georgia State University