Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neeshad Singh

Woodstock

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Manager, Inventory Specialist

Walgreens
Dunwoody
08.2024 - Current
  • I would handle inventory and order additional products and supplies when needed.
  • I did an overview of the selection and shipping process, and worked to improve efficiency.
  • Kept up with today's industry, which assisted with updating inventory.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted performance reviews for team members.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with industry regulations and company policies.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with regulatory requirements and industry standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Monitored staff performance and addressed issues.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Cabin Lead, AIC, Ground Coordinator

Delta Air Lines
Atlanta
09.2021 - 07.2024
  • Led team in cleaning, sanitizing, and conducting security searches on assigned aircraft.
  • Oversaw operations to ensure timely departures of all scheduled flights.
  • Coordinated with tower agents to monitor flight status as ground coordinator.
  • Enhanced leadership skills through mentoring and hands-on training experiences.
  • Conducted safety observations while executing safety-conscious practices throughout operations.
  • Organized team events to promote a positive work environment.
  • Monitored project progress and provided updates to stakeholders.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Resolved customer complaints in a timely manner while upholding company standards
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Computed balances, totals or commissions to support accounting team.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Resolved customer complaints or answered customers' questions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Education

High School Diploma -

Forsyth Central High School
Cumming, GA
01.2020

High School Diploma -

Alpharetta High School
Alpharetta, GA
01-2016

Skills

  • Microsoft Office suite (Excel, Word, PowerPoint)
  • Problem solving
  • Adaptability
  • Leadership skills
  • Time management
  • Communication skills
  • Inventory management
  • Vendor negotiation
  • Performance evaluation
  • Team leadership
  • Customer service
  • Conflict resolution
  • Employee training
  • KPI development
  • Performance management
  • Policy implementation
  • Policy and procedure development
  • Operations management
  • Financial records oversight
  • Workforce management
  • Safety procedures
  • Goal setting
  • Change management
  • Task delegation
  • Product management
  • Marketing
  • Staff management
  • Documentation and reporting
  • Staff development
  • Customer relationship management (CRM)
  • Team building

Timeline

Manager, Inventory Specialist

Walgreens
08.2024 - Current

Cabin Lead, AIC, Ground Coordinator

Delta Air Lines
09.2021 - 07.2024

High School Diploma -

Forsyth Central High School

High School Diploma -

Alpharetta High School

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Neeshad Singh