Neila Tobias
Atlanta
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Clerk
Buckley Bala Wilson Mew, LLP
Atlanta
01.2023 - 10.2024
- Mailed invoices and processed customer payments while documenting account changes efficiently.
- Recorded cash and check deposits, generating accurate receipts for money received.
- Kept customer contact details updated to support effective communication on payment inquiries.
- Provided outstanding service by addressing client billing concerns and account inquiries, strengthening relationships.
Intake Specialist
Buckley Bala Wilson Mew, LLP
Atlanta
10.2018 - 12.2022
- Answered phone calls and provided new clients with required paperwork to initiate service
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly
- Completed intake assessment forms and filed clients' charts
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Data Entry Clerk
Coastal Dental (Contract)
Roswell
03.2018 - 08.2018
- Executed data entry tasks with precision and efficiency.
- Adhered to established procedures for accurate data processing.
- Organized and verified data against original documents to ensure integrity.
- Scanned and archived documents in database for essential organizational records.
Receptionist
Rolnick & Associates Law Firm
Atlanta
11.2017 - 03.2018
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Laboratory Support Specialist
MNG Laboratories
Roswell
09.2016 - 06.2017
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust, and increase satisfaction.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Ensured that all records were properly documented according to established procedures.
- Organized and managed inventory of laboratory supplies.
Education
Snellville, GA -
Shiloh High School
Snellville, GASkills
- Payment management
- Client relations
- Regulatory reporting
- Payment management
- Client relations
- Data entry accuracy
- Administrative support
- Effective communication
References
References available upon request.
Timeline
Accounts Receivable Clerk
Buckley Bala Wilson Mew, LLP
01.2023 - 10.2024
Intake Specialist
Buckley Bala Wilson Mew, LLP
10.2018 - 12.2022
Data Entry Clerk
Coastal Dental (Contract)
03.2018 - 08.2018
Receptionist
Rolnick & Associates Law Firm
11.2017 - 03.2018
Laboratory Support Specialist
MNG Laboratories
09.2016 - 06.2017
Snellville, GA -
Shiloh High School
Similar Profiles
Natalie CresseyNatalie Cressey
Office Services Coordinator at Clark Wilson LLPOffice Services Coordinator at Clark Wilson LLP
William NsambuWilliam Nsambu
Azure Data Engineer at Wilson Elser Moskowitz Edelman & Dicker LLPAzure Data Engineer at Wilson Elser Moskowitz Edelman & Dicker LLP
Hannah LundquistHannah Lundquist
Administrative Legal Assistant at Wilson Elser Moskowitz Edelman & Dicker LLPAdministrative Legal Assistant at Wilson Elser Moskowitz Edelman & Dicker LLP
Iniobong InyangIniobong Inyang
Volunteer, Social Care Department at Giving HealthVolunteer, Social Care Department at Giving Health
Travis MayTravis May
Customer Service Rep I Remote at HomeCare DeliveredCustomer Service Rep I Remote at HomeCare Delivered