Neilantonio Mercer
Columbus
Summary
Dynamic sales professional with a proven track record at Rivertown Toyota, excelling in customer relationship management and closing techniques. Leveraged CRM proficiency and exceptional customer service to enhance client satisfaction and retention. Achieved significant sales growth by mastering objection handling and fostering long-term customer relationships.
Overview
8
8
years of professional experience
Work History
Sales Consultant/ Back Office Support
Rivertown Toyota
12.2020 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Automotive Sales Consultant
Mike Patton Honda
12.2016 - 12.2020
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Increased dealership revenue through effective negotiation and closing techniques.
Education
Associate of Science - Business Administration
Phillips Business College
Columbus, GAProfessional Certificate - Project Management
Google
Online05-2025
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Prospecting skills
- Closing techniques
- Online marketing
- Customer service
- Customer retention
- Sales presentations
Languages
Spanish
Professional Working
Timeline
Sales Consultant/ Back Office Support
Rivertown Toyota
12.2020 - Current
Automotive Sales Consultant
Mike Patton Honda
12.2016 - 12.2020
Associate of Science - Business Administration
Phillips Business College
Professional Certificate - Project Management
Google
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