Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nekayla Goldsby

Nekayla Goldsby

Stone Mountain

Summary

Versatile and dynamic professional with a proven track record in leadership and team building, honed across roles at Amazon and Smoothie King. Excelled in enhancing team performance and customer satisfaction through effective communication and problem-solving. Skilled in order picking, inventory management, and fostering collaborative environments. Achieved significant improvements in operational efficiency and employee engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
10.2023 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Merchandiser

Keurig Dr Pepper, Inc.
02.2023 - 08.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Monitored and replenished display inventory and restructured according to available stock.

Receptionist

Brazilian Wax By Andreia
03.2022 - 01.2023
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Kept reception area clean and neat to give visitors positive first impression.

Phlebotomist

Goals Plastic Surgery
01.2022 - 12.2022

Drawing specimen from potential clients , along with giving them a basic physical to determine if they meet the requirements for the services they are purchasing .

Providing excellent customer service so that the client feels comfortable and relaxed during the process.

Restock of supplies.

Filing documents according to client , Along with schedule managing .

  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.

Phlebotomist

Biolife Plasma Services
Duluth, GA
06.2021 - 01.2022
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Shift Manager/Key Holder

Smoothie King
Norcross, GA
03.2020 - 05.2021
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Coordinated promotional events within the store location resulting in higher brand visibility.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Implemented cross-training programs for staff members, increasing overall team productivity and versatility.

Shift Manager

Papa John’s
Norcross, GA
02.2018 - 05.2020
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
02.2015 - 06.2018
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

Health And Style Institute
Buckhead, GA
11.2024

Criminal Justice

Georgia Gwinnett College
Lawrenceville, GA
08.2016

Central Gwinnett High School
Lawrenceville, GA
05.2016

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Order picking and processing
  • Order fulfillment
  • Warehouse safety
  • Shipping and receiving
  • Order picking
  • Data entry
  • Material handling
  • Inventory counting
  • Quality control
  • Leadership and team building

Certification

Speed wax

Waxing

Microdermabrasion

Timeline

Warehouse Associate

Amazon
10.2023 - Current

Merchandiser

Keurig Dr Pepper, Inc.
02.2023 - 08.2024

Receptionist

Brazilian Wax By Andreia
03.2022 - 01.2023

Phlebotomist

Goals Plastic Surgery
01.2022 - 12.2022

Phlebotomist

Biolife Plasma Services
06.2021 - 01.2022

Shift Manager/Key Holder

Smoothie King
03.2020 - 05.2021

Shift Manager

Papa John’s
02.2018 - 05.2020

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
02.2015 - 06.2018

Health And Style Institute

Criminal Justice

Georgia Gwinnett College

Central Gwinnett High School
Nekayla Goldsby