Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nelka E. Ware

Acworth

Summary

Dynamic customer service professional with extensive experience at Owen Mumford, Inc., excelling in complaint resolution and communication. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in Microsoft Office and adept at training teams to elevate service standards. Committed to delivering exceptional results in fast-paced environments.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Owen Mumford, Inc
Marietta
08.2023 - Current
  • Assisted customers with product selection, ordering, billing, and returns.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Updated databases with new and modified customer data.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Outbound Lead

Amazon
10.2014 - 10.2022
  • Training and coaching associates to have the knowledge in developing to improve the business, customer experience and health & safety standards.
  • Processing and escalating delayed orders for customers.
  • Consistently monitoring the volume of customer orders using BI system for daily reports.
  • Communicating with manufactures and the buyers about merchandise to inform customer inquiries.

Cash office manager

BrandsMart USA
11.2009 - 10.2014
  • Collecting payments from customer for transaction and billing.
  • Promoting special deals for upcoming sales and discounts.
  • Providing knowledge for returns, exchanges and additional warranties on merchandise.
  • Successfully identifying customer issues and providing accurate information and solutions.
  • Answering phone calls and responding to customer emails.
  • Handling bank deposits activities.

Education

Certificate - Medical Billing And Coding

Kennesaw State University
kennesaw, georgia
02-2025

High School Diploma -

North Cobb High School
Kennesaw, georgia
05.2008

Some College (No Degree) - Early Childhood Care And Education

Chattahoochee Tech
Acworth, GA

Skills

  • Customer service
  • Communication Procedures
  • Phone contact handling
  • Communication Skills
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Customer complaint handling
  • Problem Solving
  • Multi-tasking
  • Time management
  • Medical Terminology I & II
  • Human Anatomy and Physiology I and II
  • Acknowledgment of the ICD-10 Code Book
  • Acknowledgment of the CPT Code Book

Certification

  • Medical Terminology I and II
  • Human Anatomy and Physiology I and II
  • Medical Billing and Coding

References

References available upon request.

Timeline

Customer Service Representative

Owen Mumford, Inc
08.2023 - Current

Outbound Lead

Amazon
10.2014 - 10.2022

Cash office manager

BrandsMart USA
11.2009 - 10.2014

Certificate - Medical Billing And Coding

Kennesaw State University

High School Diploma -

North Cobb High School

Some College (No Degree) - Early Childhood Care And Education

Chattahoochee Tech

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Nelka E. Ware