Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
Generic

NELSON PASTORIZA

Columbus

Summary

Demonstrated ability to drive product promotion and increase revenue through effective customer engagement and sales strategies. Consistently provides exceptional in-store support, fostering customer loyalty and satisfaction. Recognized for strong organizational skills and reliability in team environments. Experienced in training junior staff to enhance overall performance and productivity.

Overview

10
10
years of professional experience

Work History

Broker Service Representative

Everise
Remote
06.2024 - Current
  • Provided education to clients regarding policy coverage and claim submission processes.
  • Ensured high-quality customer service throughout the claims process for insured clients.
  • Filed necessary appeals following claim denials due to insufficient evidence.
  • Conducted thorough reviews of medical claims for accuracy in accordance with Medicaid regulations.
  • Communicated clear explanations of benefits and eligibility requirements to customers.
  • Promptly addressed customer inquiries via phone calls, maintaining timely responses.
  • Developed strong relationships with carriers to improve knowledge of underwriting standards.

Manager

CUTINO BULLIES
Loxahatchee Groves
01.2016 - 11.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Trained employees on additional job positions to maintain coverage of roles
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Cared for pets during owners' absences
  • Developed long-term relationships with clients and bonded with animals through regular contact
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior
  • Kept records documenting animal health, diet or behavior
  • Administered prescribed medications to animals
  • Freed or exercised animals or provided other general care
  • Leveraged social media channels and other online platforms to connect prospective buyers with products and services.
  • Prepared sales presentations, proposals, contracts and other documents for customers.

Cashier Specialist

PUBLIX
Dacula
03.2023 - 09.2023
  • Worked closely with front-end staff to assist customers
  • Processed payments promptly for customers to exceed productivity standards
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
  • Trained new team members in cash register operation, stock procedures and customer services
  • Helped with purchases and signed customers up for rewards program
  • Learned roles of other departments to provide coverage and keep store operational.

Customer Service Associate

WALMART
Winder
09.2021 - 03.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
  • Educated customers on special pricing opportunities and company offerings
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
  • Refilled and rotated items on shelves to maintain well-stocked inventory
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Bakery/Deli Clerk

WALMART
Miami
02.2020 - 09.2021
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
  • Sliced meats and cheeses and weighed deli items for customers
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries
  • Responded to customer questions regarding product availability
  • Updated food displays, cases and other customer-facing areas to increase sales of special items
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
  • Organized ingredients and restocked supplies to prepare for busy periods
  • Informed customers of deli specials to increase profits.

Electronics Sales Associate Part Time

TARGET
Miami
12.2020 - 07.2021
  • Helped customers find specific products, answered questions and offered product advice
  • Engaged customers in friendly, professional dialogue to determine needs
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Developed strong customer relationships to encourage repeat business
  • Answered inbound calls, chats and emails to facilitate customer service.

Grocery Stocker

PUBLIX
West Palm Beach
04.2020 - 12.2020
  • Loaded and unloaded delivery vehicles to maintain inventory
  • Pulled items from stock using lift equipment and added to shelves or bins
  • Stocked shelves with new merchandise and checked for outdated or damaged items
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries
  • Updated product labels to reflect accurate pricing
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items.

Education

DIPLOMA - GENERAL STUDIES

Seminole Ridge Community High School
Loxahatchee Groves, FL
06.2020

Certificate - Advance Cyber Security

University of Phoenix
Tempe, AZ

Skills

  • Customer demographics analysis
  • Loss prevention strategies
  • Customer service excellence
  • Project management skills
  • B2B sales expertise
  • Sales techniques mastery
  • Payment processing efficiency
  • Complex problem solving
  • Inventory management
  • Goal setting proficiency
  • Staff mentoring and development
  • Claims processing expertise

Education and Training

true,other,Tempe, AZ

Contact

Loxahatchee Groves, FL 33470

Timeline

Broker Service Representative

Everise
06.2024 - Current

Cashier Specialist

PUBLIX
03.2023 - 09.2023

Customer Service Associate

WALMART
09.2021 - 03.2023

Electronics Sales Associate Part Time

TARGET
12.2020 - 07.2021

Grocery Stocker

PUBLIX
04.2020 - 12.2020

Bakery/Deli Clerk

WALMART
02.2020 - 09.2021

Manager

CUTINO BULLIES
01.2016 - 11.2024

DIPLOMA - GENERAL STUDIES

Seminole Ridge Community High School

Certificate - Advance Cyber Security

University of Phoenix

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