Nelson Stallworth Jr
Griffin
Summary
Friendly Satellite Technician knowledgeable about TV, internet and WiFi products and systems. Proven skills in schedule management, sales and documentation. Prepared to offer 21 years' experience in the field to a fast-paced new position with room for advancement.
Overview
23
23
years of professional experience
Work History
Technician
Superior Communications
08.2023 - 04.2024
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained quality assurance and customer satisfaction objectives.
TE Alarm Technician
ADT Security
05.2022 - 02.2023
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on [Equipment].
- Organized work to meet demanding production goals.
- Installed, tested and serviced alarm and associated systems for residential customers.
- Up sold and Installed Google products to enhance security .
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
Cable/Satellite Installation Technician
MySatellite Company
06.2020 - 04.2022
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Set up and programmed devices and educated customers on use.
- Installed and configured new devices and system components.
- Sale and Install Nest products
- Upsold new products to existing and new customers, exceeding goals by 30 %.
- Sale and Install Nest products
- Fed cables through access holes, attics and floor spaces.
- Stayed up-to-date on changes in [Industry] technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
Cable/Satellite Technician
Clearview Networks (Dishnetwork Contractor)
02.2014 - 04.2020
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Used meters and toners to successfully troubleshoot and resolve satellite issues.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Fed cables through access holes, attics and floor spaces.
- Upsold new products to existing and new customers, exceeding goals by 30 %.
- Sale and Install Nest products
Cable/Satellite Technician
MySatellite Co (Dishnetwork Contractor)
08.2009 - 02.2014
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Upsold new products to existing and new customers, exceeding goals by 30%
- Installed and configured new devices and system components.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Set up and programmed devices and educated customers on use.
- Fed cables through access holes, attics and floor spaces.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Cable/Satellite Technician
Rons TV (Direct TV Contractor)
02.2001 - 07.2009
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Set up and programmed devices and educated customers on use.
- Fed cables through access holes, attics and floor spaces.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
Installation Technician
My Sat Co
02.2023 - 07.2023
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Provided excellent customer service, addressing questions and concerns during the installation process.
Education
High School Diploma -
Central High School
Bridgeport,Ct06.1984
Skills
- Satellite receiver operations
- Cable-running expertise
- Cable splicing
- Ability to lift and control 28' ladders
- Troubleshooting
- Safety practices
Timeline
Technician
Superior Communications
08.2023 - 04.2024
Installation Technician
My Sat Co
02.2023 - 07.2023
TE Alarm Technician
ADT Security
05.2022 - 02.2023
Cable/Satellite Installation Technician
MySatellite Company
06.2020 - 04.2022
Cable/Satellite Technician
Clearview Networks (Dishnetwork Contractor)
02.2014 - 04.2020
Cable/Satellite Technician
MySatellite Co (Dishnetwork Contractor)
08.2009 - 02.2014
Cable/Satellite Technician
Rons TV (Direct TV Contractor)
02.2001 - 07.2009
High School Diploma -
Central High School
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