Neoni Jackson
Mableton
Summary
Analytical and customer-focused professional with a strong background in client support, data management, and claims handling, currently transitioning into research analysis. Skilled in gathering, interpreting, and reporting data to support decision-making, and improve operational outcomes. Adept at blending customer service expertise with data-driven insights to solve problems and deliver value. Proficient in Microsoft Office and CRM tools, with a demonstrated ability to communicate clearly, collaborate effectively, and thrive in fast-paced, high-demand environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claim Representative - Auto Insurance
State Farm
05.2023 - Current
- Investigate and resolve auto insurance claims involving property damage, liability, and personal injury by interpreting policy coverage and determining appropriate settlements.
- Conduct thorough interviews with claimants, witnesses, and involved parties to gather detailed statements and facts of loss.
- Analyze accident reports, repair estimates, photos, and supporting documents to evaluate claim validity and determine financial responsibility.
- Collaborate with body shops, adjusters, legal teams, and medical professionals to ensure accurate assessments and timely resolutions.
- Communicate complex claim decisions clearly and professionally to customers, while maintaining a high standard of service and empathy.
- Use proprietary claims systems and Microsoft Excel to document findings, monitor progress, and ensure compliance with internal protocols and state regulations.
- Identify patterns in claims data to flag potential fraud and support continuous process improvement efforts.
Patient Care & Support Representative
AZ&ME Health Assistance Program / Spectraforce
03.2022 - 04.2023
- Delivered front-line support to patients by collecting and documenting medical histories, vitals, and treatment updates to maintain accurate clinical records.
- Scheduled and confirmed patient appointments, updated insurance and contact information, and coordinated follow-ups to ensure continuity of care.
- Verified insurance eligibility and assisted with medication access through the AZ&ME Health Assistance Program, supporting underserved patient populations.
- Managed patient communications via phone and email, addressing inquiries, resolving concerns, and routing issues to medical staff as appropriate.
- Reviewed delinquent accounts, supported the collections process, and ensured compliance with HIPAA standards while handling sensitive data.
- Maintained organized documentation in internal systems and performed clerical tasks to support healthcare teams in a fast-paced clinical environment.
- Consistently delivered empathetic, solution-focused service to patients, maintaining professionalism and attention to detail.
- Performed clerical and administrative duties including appointment scheduling, documentation filing, and maintaining organized patient databases.
Customer Service Representative
Vdart
02.2020 - 03.2022
- Interviewed clients and performed data validation and entry.
- Investigated customer issues and maintained accurate logs using CRM systems.
- Generated internal reports and maintained organized documentation in Excel and Word.
Customer Service Representative
Robert Half
01.2019 - 01.2020
- Delivered high-volume phone support and customer assistance.
- Verified client information and investigated service concerns.
- Documented call details, resolutions, and follow-ups in internal systems.
Education
Bachelor of Science - Exercise Science
Georgia Southern University
Statesboro, GA05.2019
Skills
- Research & Analysis
- Data Collection
- Claims Investigation
- Microsoft Excel
- Report Writing
- HIPAA Compliance
- Customer Service
- CRM Software
- Administrative Support
- Healthcare Documentation
- Communication Skills
- Time Management
Certification
- Certified Claims Adjuster, State Farm Internal Training, 2025
- Google Data Analytics Certificate, Coursera, 2024 (In Progress)
- Microsoft Excel for Data Analysis 2023
- Research Methods & Data Analytics, edX, 2024
- HIPAA Compliance Training, AZ&ME Health Assistance Program, 2023
- Customer Service Professional (CCSP), 2023
Volunteer Experience
- Data Entry Volunteer, Atlanta Community Health Project, 01/01/23, 03/31/23
- Outreach Support, Virtual COVID Resource Program, 06/01/21, 12/31/21
- Donation Organizer, Atlanta Food Bank, 11/01/22
Timeline
Claim Representative - Auto Insurance
State Farm
05.2023 - Current
Patient Care & Support Representative
AZ&ME Health Assistance Program / Spectraforce
03.2022 - 04.2023
Customer Service Representative
Vdart
02.2020 - 03.2022
Customer Service Representative
Robert Half
01.2019 - 01.2020
Bachelor of Science - Exercise Science
Georgia Southern University
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