Nermina Hasanagic
Columbus
Summary
Dynamic Shift Manager at AAFES Exchange with a proven track record in operational efficiency and employee training. Adept at conflict resolution and performance evaluation, I have successfully enhanced team productivity and compliance. Recognized for my proactive leadership, I consistently foster positive relationships with staff and customers, driving improvements in service quality and satisfaction.
Overview
13
13
years of professional experience
Work History
Shift Manager
AAFES Exchange
Fort Benning
10.2022 - Current
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Reinforced rules to promote superior employee performance.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Provided coaching and guidance to team members when necessary to improve performance.
- Conferred with management and subordinates to resolve problems or complaints.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Monitored inventory levels and placed orders for supplies as needed.
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Resolved conflicts between employees or customers in a professional manner.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Processed weekly payroll information using appropriate software applications.
- Planned and developed new operation processes to innovate and stay competitive.
- Developed pricing schedules, costing for materials, and compliance statements.
- Helped employees accomplish tasks during peak periods.
- Identified needs of customers promptly and efficiently.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Analyzed sales data to identify trends and areas for improvement.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Observed and monitored utilization of equipment.
Sales Associate
Walmart
Columbus
08.2021 - 01.2022
- Assessed customer needs to provide assistance and information on product features.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Developed trusting relationships with customers by making personal connections.
- Maintained records related to sales for store management.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Microbiologist
Sarajevo University Clinical Center
Sarajevo
09.2012 - 04.2013
- Worked with several teams on (Autoimmune disease) research.
- Diagnosed certain autoimmune and infectious diseases
- Maintained clean and organized laboratory environment.
- Prepared materials necessary for performing and executing tests.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Fitness Consultant
Avalon Sport & Health Club
Sarajevo
2015 - 2016
- Provided client assessments to assess health goals.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Prepared and inspected course equipment to verify safety and cleanliness before classes.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Biology Teacher
Deseta Osnovna Skola Ilidza, Elementary School
Sarajevo
2011 - 2012
- Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student.
- Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
- Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Education
Master of Science - Microbiology And Immunology
Faculty of Natural Sciences And Mathematics
Sarajevo, Bosnia & Herzegovina Bachelor of Science - Microbiology And Immunology
Faculty of Natural Sciences And Mathematics
Sarajevo, Bosnia & Herzegovina Skills
- P>Published author
- Employee training
- Inventory management
- Operational efficiency
- Incident reporting
- P>Published researcher
- P>Standard methods
- P>Equipment Maintenance
- Customer relationship management
- Effective communication
- Time management
- Process improvement
- Conflict resolution
- Performance evaluation
- Safety compliance
- Coaching techniques
- Sales reporting
- Multitasking Abilities
- Machine operation
- Cost reduction strategies
- Time management abilities
- Proactive leadership
- Adaptability
- Communication skills
- Compliance
- Budgeting and forecasting
- Work Planning and Prioritization
- Work order analysis
Languages
Bosnian, Croatian, Serbian, English
Hobbies and Interests
Workout, running.
Personal Information
Title: Microbiologist; Biologist
PUBLICATIONS & APPEARANCES
- "Monitoring of Disease Biomarkers Activity and Immunophenotyping as Important Factors in SLE Clinical Management"
Djemo Subasic, Jasenko Karamehic¹ Marina Delic-Sarac¹, Mersija Kasumovic, Mevludin Mekic, Izet Eminovic, Nermina Hasanagic
MEDARCH:2012; 66-5: 336-33
-Kasumović M, Hasanagić N, Mekić M, Subašić Đ, Grcić N, Efendić R, Efendić E, Šehić M. Clinical importance of disease biomarkers activity monitoring at patients with Systemic Lupus Erythematosus (SLE). Ohrid-2012-Zbornik na apstrakti. V Kongres 40-ti oktomvriski sredbi so megunarodno učestvo, 26-27.
- Subašić Đ, Hasanagić N, Grcić N, Šehić M, Šabić A. "ELISA-ENA-6 subtipizacija u dijagnostici autoimunih oboljenja" Ohrid-2011-Zbornik na 39-ti oktomvriski sredbi so megunarodno učestvo (abstrakti), 28.
- Subašić Đ, Eminović Izet, Kozarić-Kurtović A, Salimović-Bešić Irma. 2012: Molekularna biologija, primjena u medicini i transgenici NIR KCUS ( Univerzitetski udžbenik).II Izdanje.
- Subašić Đ, Eminović Izet, Karamehić J, Kovačević D. 2012: RJEČNIK-Molekularna biologija, Molekularna imunologija. NIR KCUS.
Timeline
Shift Manager
AAFES Exchange
10.2022 - Current
Sales Associate
Walmart
08.2021 - 01.2022
Microbiologist
Sarajevo University Clinical Center
09.2012 - 04.2013
Fitness Consultant
Avalon Sport & Health Club
2015 - 2016
Biology Teacher
Deseta Osnovna Skola Ilidza, Elementary School
2011 - 2012
Master of Science - Microbiology And Immunology
Faculty of Natural Sciences And Mathematics
Bachelor of Science - Microbiology And Immunology
Faculty of Natural Sciences And Mathematics
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