Neshobe Huckleby
Atlanta
Summary
Results-driven Customer Service Specialist/Sales Lead with over 11+ years of experience in providing excellent customer experience and driving sales growth. Proven track record for leading high-performing teams to achieve company goals. Skilled in developing and implementing customer service and sales strategies to enhance customer satisfaction. Strong communication, problem solving. and leadership skills to effectively manage and inspire team members. Looking to leverage my expertise in customer service and sales to contribute to a dynamic and customer centric organization.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Equifax, Inc
08.2024 - 04.2025
- Addressed consumer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to consumer requests for products, and company information.
- Delivered prompt service to prioritize consumer needs.
- Responded to consumer requests, offering excellent support and tailored recommendations to address needs.
- Assisted consumers with the maintenance of their personal credit files- including updating personal information and filing disputes.
Customer Service Expert
Delta Airlines, Inc
08.2021 - 06.2024
- 50-90 inbound calls taken daily
- Generated 1 million in sales over the course of 24 months
- Manage customer accounts and loyalty statuses
- Established rapport with sales prospects.
- Co-lead a team of 13 inside sale representatives
- Conducted performance reviews, identified sale targets. provided coaching
- Provided excellent customer care by responding to requests- including booking, cancelling or rescheduling itineraries.
- Increased efficiency and team productivity by promoting operational best practices.
Education
No Degree - Journalism And Mass Communication
Southern University And A&M College
Baton Rouge, LA05-2017
High School Diploma -
Salmen High School
Slidell, LA05-2013
Skills
- Price quotes
- Complaint resolution
- Customer retention
- Customer service
- Call centers
- Team Lead
- Punctual/ Detail Oriented
Timeline
Customer Service Specialist
Equifax, Inc
08.2024 - 04.2025
Customer Service Expert
Delta Airlines, Inc
08.2021 - 06.2024
No Degree - Journalism And Mass Communication
Southern University And A&M College
High School Diploma -
Salmen High School
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