Netaya Ephraim
Talbotton
Summary
Professional residential management expert with extensive experience in overseeing daily operations, ensuring tenant satisfaction, and maintaining property standards. Strong focus on team collaboration and achieving measurable results. Adept at managing budgets, coordinating maintenance, and implementing efficient processes. Known for adaptability and reliability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Residential Manager
Thayer Properties
Columbus, GA
02.2014 - 09.2017
- Managed daily operations of residential properties, ensuring compliance with policies and regulations.
- Oversaw tenant relations, addressing concerns and enhancing community engagement initiatives.
- Developed and implemented maintenance schedules to ensure property safety and functionality.
- Trained and mentored staff on best practices for property management and customer service excellence.
- Created and Maintained the budget for multiple properties
- Accounts Payable
- Accounts receivable
- Oversaw renovations by working with vendors and maintenance staff to ensure the job are completed on time with quality work.
- Conducted regular inspections to identify areas for improvement in property conditions and services.
- Collaborated with vendors to coordinate timely repairs and maintenance, optimizing service delivery.
- Created detailed reports on property performance metrics, influencing strategic decision-making processes.
- Implemented cost-saving measures through process improvements, enhancing overall operational efficiency.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Conducted property move-ins, move-outs and walk-through inspections.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Reported and documented maintenance requests and scheduled appropriate services.
- Collected, recorded and deposited monthly rents from tenants.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
Owner/Operator
Ms. Netaya's Learn and Play Daycare
Fort Irwin, CA
01.2011 - 05.2013
- Managed daily operations to ensure a safe and nurturing environment for children.
- Developed age-appropriate educational programs that fostered social and cognitive development.
- Established strong relationships with parents through regular communication and feedback sessions.
- Recruited, trained, and mentored staff to enhance team performance and childcare quality.
- Implemented policies and procedures to comply with state regulations and licensing requirements.
- Coordinated activities and schedules to promote balanced learning experiences throughout the day.
- Oversaw budgeting and financial management to maintain sustainable business operations.
- Utilized child development assessments to tailor individual learning plans for each child's needs.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed business plan, processes and procedures to provide superior childcare options to parents.
Executive Assistant
Fox Custom Homes
Fox Island, WA
02.2008 - 08.2010
- Coordinated executive schedules and meetings, optimizing time management for senior leadership.
- Streamlined communication between departments, enhancing collaboration and project efficiency.
- Developed and maintained filing systems, ensuring quick access to critical documents.
- Managed travel arrangements, reducing costs while meeting executives' preferences.
- Assisted in project management tasks, supporting timely completion of home development initiatives.
- Prepared meeting agendas and minutes, fostering transparency and accountability in decision-making processes.
- Implemented process improvements for administrative workflows, increasing overall operational efficiency.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Improved document management and accessibility with creation of centralized digital repository.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Streamlined office operations, leading to more organized environment by implementing digital filing systems.
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the owner.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Led staff and vendors in providing high level of service for owner and guests.
Education
Paralegal Studies
Columbus Technical College
Columbus, Georgia, GAHigh School Diploma -
Rochester High School
Rochester, WA06-1998
Skills
- Property inspections
- Fair housing regulations
- Eviction procedures
- Rent collection
- Property management
- Operations management
- Strategic planning
- Budgeting and financial management
- Policy enforcement
- Emergency response
- Maintenance coordination
- Resident retention
- Lease administration
- Safety compliance
- Vendor coordination
- Supply management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Multitasking
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Tenant and eviction laws
- Multi-family property management
- Financial budgeting and reporting
- Self motivation
- Task prioritization
- Interpersonal skills
- Conflict resolution
- Risk assessment
- Dispute handling
- Written communication
- Adaptability
Timeline
Residential Manager
Thayer Properties
02.2014 - 09.2017
Owner/Operator
Ms. Netaya's Learn and Play Daycare
01.2011 - 05.2013
Executive Assistant
Fox Custom Homes
02.2008 - 08.2010
Paralegal Studies
Columbus Technical College
High School Diploma -
Rochester High School