Nettie Byrd
Atlanta
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. I'm Hardworking bringing years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Compassionate Patient Registration Specialist known for high productivity and efficiently completing tasks. Possess specialized skills in patient data management, insurance verification, and confidentiality adherence. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline registration processes.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Patient Registration Specialist
Piedmont Healthcare
Atlanta
05.2022 - 08.2024
- Worked with medical nursing
- Do accounting staff to ensure the proper registration process.
- Assisted with Outpatient and Inpatient policies and practices.
- Assisted with monthly reports.
- Increased responsibility in correcting patient accounts for billing process
- Processed patient registration forms efficiently and accurately.
- Verified insurance information to ensure compliance with healthcare regulations.
- Assisted patients in completing necessary paperwork and documentation.
- Coordinated with medical staff to streamline patient check-in procedures.
- Managed electronic health record systems for accurate patient data entry.
- Responded to patient inquiries regarding registration policies and procedures.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Scheduled appointments for patients using an electronic medical record system.
- Screened patients before and during admissions processes.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Assisted patients with questions regarding their accounts or billing issues.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Led system configuration sessions for Epic software implementation.
Provider Relations Specialist
BroadPath Healthcare Solutions
Phoenix
04.2020 - 05.2022
- Assessing clients needs and present suitable promoted products
- Pursue continuous learning and professional development and stay up-to-date with latest medical data
- Responding to telephone inquiries and handling service requests and resolving issues from plan participants.
- Resolve provider complaints via phone, email, mail, or social media
- Greet providers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges.
- Work with provider service manager to ensure proper customer service is being delivered
- Compile reports on overall provider satisfaction
- Handle changes in policies or renewals.
- Take claim calls and check claim status
- Check payment adjustments
- Facilitated communication between providers and healthcare solutions teams.
- Managed provider inquiries and resolved issues promptly.
- Developed relationships with healthcare providers to enhance collaboration.
- Supported contract negotiations to ensure compliance and satisfaction.
- Maintained professional relationships with healthcare providers.
- Generated reports summarizing findings from investigations into potential violations of contractual obligations or regulatory requirements by network providers.
- Facilitated dispute resolution processes between payers and providers utilizing effective problem solving techniques.
- Maintained provider records in accordance with HIPAA guidelines.
- Responded promptly to inquiries from both internal staff members and external customers regarding provider relations matters.
Customer Service Representative
ACKERMAN SECURITY
Norcross
09.2019 - 03.2020
- Managed customer accounts
- Booked appointments for clients
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Assist Tech and field Agent
- Assist consultants on enrolling new customers to join our company
Provider Relations Representative
Change Healthcare Corporation
Alpharetta
12.2018 - 03.2020
- Developed and deepened relationships with providers and partners to maintain expertise and address problems in timely manner.
- Managed calls per day and maintained high customer satisfaction scores.
- Promoted customer satisfaction and loyalty by addressing and resolving problems in proactive and knowledgeable manner.
- Maintained up to date knowledge of different policy types and specific benefit plans.
- Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
- Maintained confidentiality of patient finances, records and health statuses.
Help Desk Technician
Wipro limited
Atlanta
06.2015 - 06.2017
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Managed high levels of call flow and responded to technical support needs of customers.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Set up PC and Apple desktops.
Waitress
Smokey Bones Bar & Fire Grill
Lithonia
09.2014 - 06.2015
- Performed opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Checked identification to enforce age requirement for alcoholic beverages.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Medical Assistant
Atlanta OBGYN Of Tucker
Tucker
06.2013 - 07.2014
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Escorted patients to examination rooms.
- Prepared initial patient charts for admission.
- Attended required training, education and meetings.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Atlanta, GA 11.2024 - 02.2026
Associate - Certified Medical Assistant
Sanford Brown College
Atlanta, GASkills
- Desktop Support
- Software Troubleshooting
- Help Desk
- Technical Support
- Microsoft Windows
- LAN
- Troubleshooting
- Computer Networking
- Computer skills
- Medical terminology
- Medical office experience
- Home health
- Sales
- Communication skills
- Organizational skills
- Microsoft Office
- Negotiation
- Time management
- Managing deadlines
- Strategic decision-making
- Scheduling
- Excel
- Word
- Type 40wpm
- Customer Service
- Microsoft PowerPoint
- Microsoft Outlook
- Patient registration
- Insurance verification
- Electronic health records
- Team collaboration
- Medical terminology proficiency
- HIPAA compliance
- Patient scheduling
- Strong organization
- Patient confidentiality
- Appointment scheduling
- Data entry
- Patient relations
- Healthcare industry
- Payment collection
- Electronic recordkeeping
- Quality assurance
- Heartsaver first aid CPR AED (first aid CPR AED)
- Effective communication
- Medical research
- Medical software proficiency
Timeline
Bachelor of Science - Nursing
Chamberlain College of Nursing
11.2024 - 02.2026
Patient Registration Specialist
Piedmont Healthcare
05.2022 - 08.2024
Provider Relations Specialist
BroadPath Healthcare Solutions
04.2020 - 05.2022
Customer Service Representative
ACKERMAN SECURITY
09.2019 - 03.2020
Provider Relations Representative
Change Healthcare Corporation
12.2018 - 03.2020
Help Desk Technician
Wipro limited
06.2015 - 06.2017
Waitress
Smokey Bones Bar & Fire Grill
09.2014 - 06.2015
Medical Assistant
Atlanta OBGYN Of Tucker
06.2013 - 07.2014
Associate - Certified Medical Assistant
Sanford Brown College