Nettie Raley
Cochran
Summary
Detail-oriented housekeeping professional with a strong focus on cleanliness and guest satisfaction. Committed to maintaining high standards while ensuring efficient operations. Dedicated customer service professional with extensive experience in hospitality. Known for strong collaboration and problem-solving skills, contributing to seamless guest experiences and efficient team workflows. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Housekeeping Room Attendant
At Home Living
Cochran
11.2024 - Current
- Cleaned and maintained guest rooms to meet company standards.
- Inspected rooms for cleanliness and restocked supplies as needed.
- Collaborated with team members to ensure efficient workflow.
- Assisted in training new staff on housekeeping procedures.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Interacted pleasantly with clients and guests when performing daily duties.
- Organized storage areas for efficient access to materials and supplies.
Front Desk Receptionist
Cochran Inn And Suites
Cochran
02.2015 - 08.2024
- Greeted guests warmly and provided check-in assistance.
- Managed phone inquiries and directed calls to appropriate departments.
- Coordinated room bookings and updated reservation systems efficiently.
- Maintained lobby cleanliness and organized front desk materials.
- Assisted guests with local information and recommendations for activities.
- Handled guest complaints with professionalism and empathy.
- Processed payments and managed cash handling procedures accurately.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
Bleckley High School
Cochran, GA05-1972
Skills
- Room cleaning
- Supply restocking
- Quality inspection
- Team collaboration
- Training staff
- Customer service
Timeline
Housekeeping Room Attendant
At Home Living
11.2024 - Current
Front Desk Receptionist
Cochran Inn And Suites
02.2015 - 08.2024
High School Diploma -
Bleckley High School