Neva Louis
Duluth,GA
Summary
Dynamic sales professional with a proven track record at Humana, consistently exceeding sales goals and enhancing client relations. Skilled in coaching and conflict resolution, I drive revenue growth while fostering community engagement. Recognized for mentoring new agents and implementing strategic initiatives that elevate performance and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DMS Sales Agent
Humana
04.2023 - Current
- Consistently exceeds DMS sales goals for Humana Medicare sales during Annual Enrollment
- Consistently meets sales goals for Humana Dental and Vision
- Provide coaching and mentoring to new agents as the New Hire Peer Mentor for team Sunfire and Team Prime.
- Consistently delivers new information being rolled out by upper management as a Change Champion for 2025.
- Exceed all agent KPI's for the year 2024
- Build strong relationships with clients to retain Book of Business and solicit referrals
Assistant Store Manager
Kroger
06.2020 - 10.2022
- Managed conflict resolution between associates (150 to 200) and customers up to 3k daily
- Managed store revenue of $1.3M weekly
- Assisted with weekly board meetings to manage through people
- Conference calls and minute taking
- Safety champion and H.R. manager within local store
- Recruited candidates for all store positions through aggressive online marketing
- Performed monthly safety audits, ran monthly safety meeting, and performed safety observations
- Performed detailed effective store walks within each department with hourly follow up to responsibly manage through people.
Regional Assistant Manager
Profile By Sanford
08.2020 - 05.2021
- Monitored competitor activity within the region to stay ahead of industry trends.
- Enhanced regional performance by implementing new strategies and streamlining processes.
- Featured on 11Alive news for marketing and advertising campaign
- Monthly financial review presentation for all store locations
- Creative recruiting and marketing methods using social media platforms
- Ran regional conference calls both visual and landline for all store locations
- Business development within the community to build partnerships and brand awareness
- Responsible for daily, weekly, monthly, KPI's and budgeting
Education
Bachelor of Arts - Tourism & Hospitality Management
Strayer University
Morrow, GAAssociate of Applied Science - Marketing
Baker College
Flint, MISkills
- Client relations
- Sales and Sales Training
- Conflict Resolution
- Revenue Increase
- Coaching
- Community Engagement
Certification
- Life, Health, Accident License in 21 states: AZ, CO, FL, GA, ID, IL, LA, MI, MD, MN, NC, NJ, NY, OH, OK, SC, TN, TX, UT, VA, WA
- Property & Causalty License in Georgia
- National Food Safety Certification
Timeline
DMS Sales Agent
Humana
04.2023 - Current
Regional Assistant Manager
Profile By Sanford
08.2020 - 05.2021
Assistant Store Manager
Kroger
06.2020 - 10.2022
Bachelor of Arts - Tourism & Hospitality Management
Strayer University
Associate of Applied Science - Marketing
Baker College
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