Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nghia Phan

Nghia Phan

Morrow

Summary

Dynamic customer service professional with a proven track record at Unifi, adept at problem resolution and fostering customer loyalty. Skilled in data entry and multitasking, I thrive in fast-paced environments, consistently enhancing customer satisfaction through attentive service and effective communication. Passionate about delivering exceptional experiences and driving brand reputation.

I am a dedicated and detail-oriented professional with in law enforcement, security, or customer service. My background includes a strong ability to assess situations quickly, respond to emergencies, and adhere to established protocols while working in fast-paced, high-pressure environments. I am highly motivated to contribute to the safety and security of U.S. borders by ensuring compliance with customs regulations and preventing illegal activities such as trafficking, smuggling, and unauthorized entry.

My keen attention to detail, combined with my strong ethical standards and passion for public service, makes me well-suited for the CBP Officer role. I am committed to applying my skills and expertise to protect the nation's security and promote safe travel and trade at U.S. ports of entry.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Unifi
01.2025 - Current
  • My job is to be Alpha Escort and to be working with the CBPO in the custom to escort passengers to the Agriculture, Baggage and Secondary inspection.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Case Erector Operator

Fresh Express
07.2023 - 02.2024
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Waitor

Hue Cafe & Deli
01.2021 - 01.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

No Degree -

Morrow High School
4930 Steele Rd, Ellenwood, GA 30294

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Work hard
  • Patient
  • Dedicated to work
  • Agile

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Customer Service Agent

Unifi
01.2025 - Current

Case Erector Operator

Fresh Express
07.2023 - 02.2024

Waitor

Hue Cafe & Deli
01.2021 - 01.2023

No Degree -

Morrow High School
Nghia Phan