Nia Banks
Atlanta
Summary
Aquatics professional with 7 years of experience in delivering exceptional customer service and fostering positive environments. Proven track record in roles such as Swim Team Coach and Lifeguard, demonstrating strong communication, problem-solving, and conflict resolution skills. Seeking to leverage expertise in guest relations and safety training in a dynamic setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Swim Team Coach
Swim USA
05.2023 - Current
- Communicated effectively with swimmers, parents, and facility staff to ensure excellent customer service.
- Trained swimmers across various ages and skill levels to enhance their swimming technique and overall performance.
- Planned and conducted tailored workouts to accommodate swimmers of different proficiency levels.
- Provided motivational support and guidance to foster positive attitudes and self-esteem among swimmers.
Lifeguard
Advanced Aquatics
07.2020 - Current
- Maintained proficiency in First Aid and CPR to deliver effective support to individuals in distress.
- Monitored guest safety around the swimming pool, ensuring adherence to safety rules and promptly addressing hazards and unruly behavior.
- Provided courteous customer service, addressing guest concerns to enhance their overall experience.
Member Service Associate
Piedmont Wellness Center
10.2020 - 12.2024
- Delivered detailed product, service, and membership information to both current and prospective members, addressing inquiries and resolving technical issues.
- Facilitated member registration by processing payments and verifying information, and conducted tours to engage and inform prospective members.
- Collaborated effectively with colleagues to enhance customer experience, mastering internal systems to provide efficient team support in meeting customer needs.
Play Worker
Knock Knock Children's Museum
01.2018 - 03.2020
- Developed and implemented creative programs focused on enhancing children's motor, mathematical, and cognitive skills.
- Lead training initiatives to improve employee performance and contributed to overall business objectives.
- Fostered a positive customer experience by employing empathy and effective interpersonal strategies.
Call Center Representative
LSU Call Center
09.2017 - 11.2018
- Provided effective solutions to customer inquiries by adhering to company protocols and utilizing comprehensive product knowledge.
- Executed routine financial transactions, including account openings and payment processing, while employing active listening to resolve customer issues.
Education
Some College -
Louisiana State University And A&M College
Baton Rouge, LA12-2020
Skills
- Microsoft Word
- Microsoft Excel
- Creative Thinking & Conflict Resolution
- Typing Proficiency
- Problem-Solving Ability
- Effective Verbal Communication
- Safety Training
- Customer Support
- Lifeguard certification
- Multicultural sensitivity
- Continuing education commitment
- Adaptive teaching methods
Certification
- Atlanta- Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid - 4/20/2025
Timeline
Swim Team Coach
Swim USA
05.2023 - Current
Member Service Associate
Piedmont Wellness Center
10.2020 - 12.2024
Lifeguard
Advanced Aquatics
07.2020 - Current
Play Worker
Knock Knock Children's Museum
01.2018 - 03.2020
Call Center Representative
LSU Call Center
09.2017 - 11.2018
Some College -
Louisiana State University And A&M College