Nia Busche
Sandy Springs
Summary
A dedicated and detail-oriented professional with a strong focus on building a stable, long-term career. Highly efficient in handling a wide variety of administrative and organizational tasks, with a proven ability to manage responsibilities independently in a remote work environment. Equipped with a fully functional home office setup, demonstrating readiness for remote productivity and reliability.
Experienced in professional document management, with a solid background in organizing, maintaining, and securing sensitive records in compliance with industry standards. Well-versed in document control procedures, data entry, and quality assurance, ensuring accuracy and consistency across all documentation. Recognized for a strong work ethic, dependability, and a proactive approach to supporting both team and organizational goals.
Highly adaptable to evolving project demands and known for strong collaboration skills, working effectively with team members to meet deadlines and deliver high-quality results. A dependable team player committed to excellence, accuracy, and continuous professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coordinator
Marshalls Department Store
06.2025 - Current
- Supervise daily activities of sales associates, ensuring proper task delegation, scheduling, and coverage across departments to maintain smooth store operations.
- Lead by example in delivering exceptional customer service. Address escalated customer concerns, resolve complaints promptly, and ensure a welcoming shopping experience.
- Oversee merchandise flow, floor sets, and displays in accordance with company standards. Ensure timely stocking, accurate signage, and visual appeal to drive sales.
- Monitor inventory levels, assist with markdowns, stock replenishment, and shrink reduction efforts. Participate in regular audits and inventory counts.
- Train new associates on store procedures, customer service expectations, and company policies. Provide ongoing coaching and feedback to promote employee growth and performance.
- Assist in driving store sales by motivating staff, monitoring key performance indicators (KPIs), and ensuring the execution of promotional activities and seasonal strategies.
Document Technician
American BOA
11.2021 - 05.2025
- Document storage and verification.
- Audit training
- Film handling.
- Receiving Inspection.
- Source Inspection.
- Documentation Packages.
- Purchase Requisitions.
- Vendor/Customer communications.
- Multiple logbook management.
- Constant use of SAP, Excel Spreadsheets, etc.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Collaborated with team members to develop best practices for document management, resulting in improved organizational efficiency.
Front Desk Agent
Aloft Alpharetta
12.2019 - 04.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Hyatt Place
07.2017 - 10.2019
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Education
Associate degree - Applied Science
Georgia state university
Alpharetta, GA05.2022
Skills
- Front Office
- Front Desk
- Analysis Skills
- Reception
- Office Experience
- Customer Service
- Babysitting
- Computer Skills
- Excel
- Guest Service
- Microsoft Word
- Time Management
- Childcare
- Communication Skills
- Organizational Skills
- Microsoft Outlook
- Microsoft Office
- Clerical Experience
- Customer service
- Microsoft Excel
- Administrative experience
- Continuous improvement mindset
- Quality assurance checks
- Document management
- Microsoft office mastery
- Proofreading expertise
- File conversion
- Adobe acrobat proficiency
- Document archiving
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Attention to detail
- Reliability
- Task prioritization
- Interpersonal skills
- Data logging
- Document review
Certification
AS9100 Audit Certification
IATF Audit Certification
Languages
English
Native or Bilingual
Timeline
Coordinator
Marshalls Department Store
06.2025 - Current
Document Technician
American BOA
11.2021 - 05.2025
Front Desk Agent
Aloft Alpharetta
12.2019 - 04.2020
Front Desk Agent
Hyatt Place
07.2017 - 10.2019
Associate degree - Applied Science
Georgia state university
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