Nia Fuller
Rex
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Adecco Staffing
10.2025 - Current
- Resolved customer issues promptly through effective phone communication.
- Enhanced customer satisfaction by guiding product selection and order placement.
- Tracked customer interactions utilizing CRM software for follow-up support.
- Improved service processes through teamwork and addressing operational challenges.
- Maintained professionalism under pressure while resolving customer disputes efficiently.
Patient Care Technician
DaVita
03.2024 - 03.2025
- Enhanced patient safety by monitoring vital signs and reporting changes promptly.
- Ensured compliance with safety standards by preparing sterile dialysis equipment.
- Supported infection control protocols, increasing patient safety during all treatments.
- Trained new Patient Care Technicians, sharing best practices for consistent care delivery.
Patient Service Representative
Southeast Media Group
10.2022 - 03.2024
- Enhanced patient satisfaction by managing inquiries and scheduling appointments efficiently.
- Ensured accurate patient records by verifying insurance information diligently.
- Facilitated patient care coordination through effective communication with medical staff.
- Resolved patient concerns promptly, utilizing empathetic listening and problem-solving skills.
- Optimized front desk operations by implementing efficient check-in procedures.
- Maintained HIPAA compliance by systematically filing and organizing patient records.
Order Filler
S&S Activewear
05.2020 - 10.2022
- Achieved efficient order fulfillment by operating material handling equipment.
- Ensured compliance with customer standards through accurate product picking and packing.
- Maintained stock accuracy by conducting regular inventory checks and audits.
- Minimized fulfillment errors by utilizing RF scanners for precise item picking.
Education
Bachelor of Science - Health Sciences
Clayton State University
Morrow, GA12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Order processing
- Appointment scheduling
- Administrative support
Timeline
Customer Service Representative
Adecco Staffing
10.2025 - Current
Patient Care Technician
DaVita
03.2024 - 03.2025
Patient Service Representative
Southeast Media Group
10.2022 - 03.2024
Order Filler
S&S Activewear
05.2020 - 10.2022
Bachelor of Science - Health Sciences
Clayton State University