Nia Heard
Snellville
Summary
Dedicated Patient Care Technician with extensive experience at Piedmont Rockdale Hospital, skilled in EMR systems and phlebotomy. Proven ability to deliver compassionate care while maintaining HIPAA compliance. Recognized for effectively monitoring patient conditions and enhancing service quality in high-pressure environments, ensuring optimal patient outcomes.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Piedmont Rockdale Hospital
Conyers
07.2025 - Current
- Monitored vital signs and reported changes to healthcare providers promptly.
- Assisted patients with daily activities, including bathing and dressing, to promote dignity and well-being.
- Responded to patient calls and requests with urgency and compassion.
- Conducted EKGs, phlebotomy, and other laboratory tests under supervision, contributing to accurate patient assessments.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Ensured cleanliness and organization of patient rooms and equipment to enhance patient comfort and safety.
MEDICAL ASSISTANT
Georgia Nephrology
01.2023 - 07.2025
- Room patients and take accurate vitals to prepare for physician evaluation
- Assisted physician in documenting prescription changes and processing medication refill requests to ensure accurate patient medication management
- Accurately chart clinical notes and follow-up actions to ensure continuity and quality of care
- Scheduled outpatient services (e.g., IV transfusions, kidney transplant evaluations) and faxed referral documents to facilitate timely patient care
- Answered multi-line phones to schedule appointments, relay provider instructions, and address patient inquiries, enhancing communication and patient satisfaction
- Maintain HIPAA-compliant records and deliver compassionate, efficient patient service in a high-volume setting
MEDICAL ASSISTANT II/ Medical Receptionist
American Family Care
09.2020 - 08.2023
- Obtain and document vital signs, EKGs, blood glucose levels, and patient histories upon arrival
- Perform phlebotomy and collect lab specimens for urgent diagnostic testing
- Assisted physicians and nurses during emergency procedures, ensuring effective wound care, splinting, and orthopedic setups
- Monitor cardiac and telemetry equipment, reporting changes in patient status to RNs or providers
- Respond quickly to patient call lights and assist with mobility, repositioning, and basic hygiene needs
- Transported patients safely to and from imaging, inpatient units, and discharge areas, supporting timely access to necessary care
- Maintain clean, stocked treatment areas and ensure availability of emergency supplies and equipment
- Provided compassionate, trauma-informed care, enhancing patient comfort and trust in high-stress, fast-paced environments
- Enter clinical data into EMR systems (e.g., EPIC), supporting accurate and timely documentation
Emergency Department Tech
Kennestone Wellstar
02.2022 - 08.2022
- Recorded patients' medical histories, vital signs, and symptoms accurately in EMR systems (eClinicalWorks 11e system)
- Assisted physicians with examinations, minor wound cleaning, and diagnostic procedures
- Administered injections, medications, and immunizations according to healthcare providers' instructions
- Collected and prepared laboratory specimens (COVID-19, Flu, etc.), including blood draws and EKGs to support timely diagnostic processes
- Prepared examination rooms, sterilized instruments, and maintained inventory of medical supplies to ensure readiness for patient care
- Managed front-desk operations with exceptional customer service and verified insurance information to facilitate smooth patient flow
- Ensured HIPAA compliance and maintained strict confidentiality of patient records
Education
Master of Science - Comparative Biomedical Science
University of Georgia
Athens, GA05-2027
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Phlebotomy
- Blood glucose testing
- IV insertion
- Basic life support
- EMR systems
- EPIC
- EClinicalWorks 11e
- HIPAA compliance
- Customer service
References
- Katherine Hopson, 770-710-5435, katherinealexis@hotmail.com, Lead Medical Assistant Wellstar
- Briana Sommer, 443-529-4251, bsommer@ganephrology.com, Georgia Nephrology Manager
- Tracy Phan, 470-891-6222, tracyphan01@gmail.com, Georgia Nephrology Lead MA
- Dr. Kimathi Blackwood, 631-223-5993, kblackwood@ganephrology.com, Nephrologist
Organizations
- The National Council of Negro Women, Incorporated
- Delta Sigma Theta Sorority, Incorporated
- American Medical Student Association
Skills Certifications
- Vital Signs
- EKG Administration
- Basic Life Support (CPR and AED) Program
- Wound Care
- Phone Etiquette
Timeline
Patient Care Technician
Piedmont Rockdale Hospital
07.2025 - Current
MEDICAL ASSISTANT
Georgia Nephrology
01.2023 - 07.2025
Emergency Department Tech
Kennestone Wellstar
02.2022 - 08.2022
MEDICAL ASSISTANT II/ Medical Receptionist
American Family Care
09.2020 - 08.2023
Master of Science - Comparative Biomedical Science
University of Georgia
Bachelor of Science - Biology
Kennesaw State University