Nia Horton
Jackson
Summary
Results-oriented Field Claims Adjuster with a demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Committed to delivering excellent customer service in a fast-paced environment. Skilled in gathering information to determine claim coverage and preparing detailed reports. Proficient in Xactimate and possess strong leadership and communication skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Claims Specialist - Deployed
State Farm
Multiple
01.2025 - Current
- Analyzed claim documentation to ensure accuracy and compliance with policy guidelines.
- Investigated complex claims, identifying fraud indicators and mitigating risks effectively.
- Trained new to role staff on best practices for processing claims and customer service protocols.
- Mentored new team members, fostering a collaborative environment focused on continuous improvement.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Field Claims Adjuster
Alacrity Claims Solutions
Florida
10.2024 - 11.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Gathered information from claimants and other sources to determine if a claim is covered under the policy.
- Attended continuing education classes to stay up-to-date on changing laws and regulations.
- Prepared detailed reports that document all aspects of investigations.
Processing and Reporting Manager
Crawford and Company
Allen, TX
01.2024 - 10.2024
- Built excel production and trend reports
- Ran production reports for 200+ individuals
- Ran claim trend lines; claim statues, claim types, adjuster pending
- Managed billables
- Built and distributed hourly, daily, weekly adjuster progression reports
- Identified areas of improvement for training material from collected data
- Built reporting for ensuring customer contacts were completed timely
Property Claims Administration
Crawford and Company
Allen, TX
04.2023 - 01.2024
- Led a team of 12+ adjusters, implementing strategies to optimize time management, streamline claim handling processes, and elevate customer service, resulting in improved efficiency and heightened customer satisfaction
- Effectively addressed customer concerns, skillfully deescalating displeased policyholders, and providing clear explanations of coverage decisions
- Proactively communicated with customers, offering detailed information about their policies and elucidating how coverage applied to their specific losses
- Developed precise procedural documentation that delineated step-by-step processes, protocols, and best practices across diverse departmental functions
- Conducted thorough reviews of claim files, identifying and rectifying any potential compliance issues to mitigate risks and uphold regulatory standards
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks
Adjuster
Crawford and Company
Allen, TX
04.2023 - 01.2024
- Identified and assessed property damage and informed clients about policy provisions and coverages
- Communicated with policy holders, contractors, and necessary parties
- Performed thorough reviews of photo packages and created appropriate estimates through Xactimate
- Aimed to provide clients with the highest level of customer service possible
- Developed and maintained good working relationships with network vendors and contractors, resulting in improved customer service and satisfaction
- Efficiently managed diverse tasks while effectively fielding inbound calls, demonstrating strong multitasking abilities
- Prioritized and addressed customer inquiries promptly
- Adhered to and consistently utilized current procedures when managing specialty claims, ensuring strict compliance with regulatory requirements and maintaining a high standard of accuracy and legality in claims handling processes
Field Property Claims Adjuster
Alacrity Solutions
San Francisco, CA
01.2023 - 03.2023
- Completed Residential Property claims related to Wind and Hailstorm for Liberty Mutual Insurance value ranging from $2,000-$300,000
- Performed extensive homeowner's policy investigation estimates utilizing Symbility to create estimates of the insured's loss
- Accurately recorded data from all parties involved, resolving claims in a timely manner
- Efficiently documented file status using ClaimsConnect
Intern – Claims Adjuster
NBCCF
Georgia
05.2021 - 02.2023
- Gained experience, exposure and knowledge of career-specific procedures and systems.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Trained in different positions and worked with variety of personnel.
- Gained practical experience with relevant software and technology.
Education
Criminal Justice in Management, Criminal Justice
College of Coastal Georgia
Brunswick, GA05-2019
Skills
- Xactimate
- Leadership skills
- Excellent customer service
- Communication
- Ability to work under pressure
- Project management skills
- Time management skills
- Data collection and analysis skills
- Adaptability
- Ability to multitask
- Computer skills
- Friendly and outgoing attitude
Certification
- Xactimate Level 2
- State Farm Estimatics
- State Farm Policy
- State Farm Auto
Timeline
Claims Specialist - Deployed
State Farm
01.2025 - Current
Field Claims Adjuster
Alacrity Claims Solutions
10.2024 - 11.2024
Processing and Reporting Manager
Crawford and Company
01.2024 - 10.2024
Property Claims Administration
Crawford and Company
04.2023 - 01.2024
Adjuster
Crawford and Company
04.2023 - 01.2024
Field Property Claims Adjuster
Alacrity Solutions
01.2023 - 03.2023
Intern – Claims Adjuster
NBCCF
05.2021 - 02.2023
Criminal Justice in Management, Criminal Justice
College of Coastal Georgia