Nia Thigpen
Atlanta
Summary
Meticulous Tax Examining Technician known for strong problem-solving and organizational skills. Experienced in reviewing tax returns, verifying documentation, and enhancing client understanding of tax processes. Ready to leverage expertise to improve tax compliance and client satisfaction.
Overview
7
7
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
Chamblee
01.2024 - Current
- Reviewed tax returns to ensure accuracy and compliance with federal regulations, contributing to overall integrity of tax processing.
- Applied tax laws to determine taxpayer eligibility for deductions and credits.
- Assisted taxpayers in understanding their tax obligations and processes.
- Processed amendments and adjustments to previously filed tax returns.
- Communicated with taxpayers through phone and written correspondence to clarify tax obligations, enhancing understanding and compliance.
- Collaborated with team members to resolve complex tax issues efficiently.
- Verified that all required documents were included in submitted tax returns.
- Analyzed financial documents, including bank statements, pay stubs, and W-2s, to verify reported income on tax returns, ensuring accurate tax assessments.
Client Service Administrator
All Pro Turf Professional Lawn Care
Atlanta
03.2019 - Current
- Coordinated client service inquiries, resolving issues to enhance client satisfaction.
- Developed and maintained positive relationships with clients through effective communication.
- Resolved customer concerns with friendly and knowledgeable service.
- Managed appointment scheduling and service requests, ensuring timely service delivery for lawn care.
- Collaborated with lawn care teams to ensure client expectations were met consistently.
- Provided regular feedback to management on client needs to inform service improvements.
- Analyzed financial data related to client accounts such as invoices, payments, credits.
Education
High School Diploma -
Maynard Jackson High School
Atlanta, GA05-2017
Skills
- Tax compliance
- Tax law application
- Tax analysis
- Taxpayer assistance
- Regulatory compliance
- Financial documentation
- Data validation
- Document preparation
- Record keeping
- Workflow coordination
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Strong organization
- Client relations
Timeline
Tax Examining Technician
Internal Revenue Service, IRS
01.2024 - Current
Client Service Administrator
All Pro Turf Professional Lawn Care
03.2019 - Current
High School Diploma -
Maynard Jackson High School