Nia Tucker
Lithonia
Summary
Results-driven customer service professional with other three years of experience in client relations, administrative support, and team leadership. Proven ability to enhance customer satisfaction, optimize daily operations, and manage high-volume inquiries. Skilled in front-desk reception, conflict resolution, tax preparation support, and team training. Passionate about delivering outstanding service and improving workplace efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
U-Haul Moving and Storage of Conyers
08.2021 - Current
- Managed a team of 10 sales associates, increasing customer engagement and sales.
- Resolved customer services and billing complaints, ensuring a 90%+ satisfaction rate.
- Oversaw inventory management, reducing stock shortages and optimizing product availability.
- Assisted in developing marketing campaigns that increased client retention.
- Trained and onboarded new employees, enhancing team performance and efficiency.
Customer Service Representative
Internal Revenue Service, IRS
11.2022 - 06.2023
- Handled 50+ customer inquiries daily via phone, email, and chat regarding tax-related concerns.
- Assisted individuals and small businesses with tax preparation and filing, ensuring compliance.
- Conducted tax research to determine the proper treatment for various transactions.
- Collaborated with tax professionals to minimize client tax liabilities.
Receptionist
H&r Block
01.2022 - 04.2022
- Served as the first point of contact, greeting and assisting 100+ clients weekly during tax season.
- Managed appointment scheduling for tax professionals, optimizing workflow and reducing wait times.
- Handled high volume phone calls, answering inquiries regarding tax services and documentations.
- Maintained and organized client records while ensuring confidentiality and compliance with company policies.
- Assisted customers with initial tax-related questions and directed them to the appropriate specialists.
Education
BBA -
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma -
Arabia Mountain High School
Lithonia, GA05-2019
Skills
- Reception & Front Desk Operations
- Customer Service & Client Relations
- Appointment Scheduling &Administrative Support
- Team Leadership & Training
- Conflict Resolution & Problem-Solving
- Inventory & Operations Management
- CRM & Microsoft Office Suite
- Call Center & High-Volume Communication
- Time Management & Multitasking
Timeline
Customer Service Representative
Internal Revenue Service, IRS
11.2022 - 06.2023
Receptionist
H&r Block
01.2022 - 04.2022
Assistant Manager
U-Haul Moving and Storage of Conyers
08.2021 - Current
BBA -
Kennesaw State University
High School Diploma -
Arabia Mountain High School
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