Nia Young
Flowery Branch
Summary
Results-driven Call Center Professional experienced in managing high-pressure environments focused on customer sales and support. Delivered effective troubleshooting solutions through strong time management and organizational skills. Committed to continuous learning and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Childcare Assistant Teacher
Chestnut Mountain Academy
Flowery Branch
09.2023 - 06.2024
- Collaborated with lead teacher to create engaging lesson plans and instructional materials that enhance learning experiences.
- Supervised daily activities to ensure child safety and well-being.
- Ensured children's hygiene by changing diapers, using bibs, and monitoring behaviors, promoting a safe and healthy environment.
- Established positive relationships with families by communicating regularly about their child's progress.
BDC Agent
Asbury Automotive Group
Roswell
01.2021 - 05.2022
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Achieved established sales targets by generating new customer accounts.
Marketing Director
Pure Home + Living
Atlanta
05.2020 - 11.2020
- Created and implemented traditional marketing campaigns.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Updated web pages and social media profiles with engaging and current content.
- Created market access strategies to drive substantial growth.
Cashier
Dollar Tree
Dacula
03.2019 - 12.2019
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks, ensuring clean and organized areas to enhance customer experience.
- Collaborated with front-end staff to streamline customer assistance and improve service efficiency.
- Assisted customers in locating specific products, addressing inquiries and providing tailored product recommendations.
- Collaborated with front-end staff to enhance customer service experience.
Education
High School Diploma - Upper secondary education, high school diploma or GED
International High School of New Orleans
New Orleans, LASkills
- Early childhood education
- Classroom experience
- Childcare
- Child supervision
- Parent communication
- Organizational skills
- Attention to detail
- Problem-solving
- Appointment scheduling
- Microsoft Word
- Call center customer service
- Problem solving
- Call routing
- Cash handling
- Product marketing
Certification
- Driver's License
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Childcare Assistant Teacher
Chestnut Mountain Academy
09.2023 - 06.2024
BDC Agent
Asbury Automotive Group
01.2021 - 05.2022
Marketing Director
Pure Home + Living
05.2020 - 11.2020
Cashier
Dollar Tree
03.2019 - 12.2019
High School Diploma - Upper secondary education, high school diploma or GED
International High School of New Orleans