Nicholas Burse
Duluth,MI
Summary
IT professional serving as the primary technology resource a healthcare organization, leading endpoint management, user lifecycle administration, security initiatives, vendor coordination, and enterprise technology projects. Experienced in Microsoft Intune, Microsoft 365, Okta, ServiceNow, and HIPAA-compliant environments. Proven ability to collaborate with executive leadership, parent-company IT teams, and vendors to improve security, operational efficiency, and business continuity.
Overview
2
2
years of professional experience
Work History
IT Systems Support Specialist
Anesthesia Resources
Alpharetta, GA
10.2024 - Current
- Serve as the primary IT resource for a 40-50 user healthcare organization, supporting daily operations, technology initiatives, and business-critical systems.
- Planned and executed an organization-wide Windows 11 migration, coordinating deployments, end user communication, and collaboration with Jackson Healthcare IT teams.
- Served as the primary organizational contact during a 40+ user Okta rollout, supporting planning, enrollment, troubleshooting, and executive support.
- Championed adoption of ServiceNow ticketing processes, assisting with rollout planning, user training, troubleshooting, and organizational onboarding.
- Manage end-to-end onboarding and offboarding processes, including Microsoft 365 administration, licensing, identity management, and endpoint provisioning.
- Support HIPAA compliance initiatives, vendor security reviews, governance activities, and collaboration with Jackson Healthcare Information Security teams.
- Act as the primary liaison between Anesthesia Resources, Jackson Healthcare IT teams, and vendors.
- Serve as the primary point of contact for vendor-supported systems, coordinating issue resolution and maintaining operational relationships.
Desktop and Mobility Intern
Jackson Healthcare
Alpharetta, GA
07.2024 - 10.2024
- Deployed computers and migrated applications and files, ensuring seamless end-user setups and support.
- Oversaw updates to the inventory system, tracking system ownership changes across the organization.
- Provided end-user support, troubleshooting technical issues, and collaborating with the Support Center to resolve incidents promptly.
- Deployed and managed mobile devices using mobile device management systems, including provisioning new devices and upgrades.
- Trained new interns on IT procedures and processes, ensuring consistency and efficiency in operations.
Technology Ambassador
Georgia Gwinnett College
Lawrenceville, GA
01.2024 - 05.2024
- Promoted information technology to non-technical individuals and youth through interactive and innovative projects.
- Represented Georgia Gwinnett College at events, encouraging enrollment and interest in technology.
- Led initiatives from planning to execution, demonstrating strong leadership and project management skills.
Education
Bachelor Of Applied Science - IT Systems And Cybersecurity
Georgia Gwinnett College
Lawrenceville, GA05-2026
Skills
- IT Operations & Project Coordination
- Microsoft Intune Administration
- Microsoft 365 Administration & Security
- Identity & Access Management (Okta)
- Endpoint & Device Lifecycle Management
- Security & Compliance (HIPAA)
- Vendor & Stakeholder Management
- Technology Implementation & Migration
- User Lifecycle Management
- IT Service Management
Timeline
IT Systems Support Specialist
Anesthesia Resources
10.2024 - Current
Desktop and Mobility Intern
Jackson Healthcare
07.2024 - 10.2024
Technology Ambassador
Georgia Gwinnett College
01.2024 - 05.2024
Bachelor Of Applied Science - IT Systems And Cybersecurity
Georgia Gwinnett College