Nicholas Carpenter
Dalton,GA
Summary
Dynamic manager with a proven track record at Zaxby's, excelling in customer service and team leadership. Enhanced operational efficiency by optimizing inventory management and improving safety procedures. Skilled in staff training and development, fostering a motivated workforce that consistently meets performance goals. Committed to delivering exceptional guest experiences and driving business success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager
Zaxbys
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality costumer service.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved safety procedures to create safe working conditions for workers.
Manager
Marco's Pizza
02.2020 - 05.2022
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Server
El Meson
09.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
GED -
Chattanooga State Community College
Chattanooga, TN07.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Relationship building
- Operations management
- Product management
- Budget control
- Safety procedures
Timeline
Manager
Zaxbys
07.2022 - Current
Manager
Marco's Pizza
02.2020 - 05.2022
Server
El Meson
09.2017 - 06.2019
GED -
Chattanooga State Community College
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