NICHOLAS HART
Valdosta
Summary
Diligent Customer Success manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Advantage Health
03.2023 - Current
- Cultivated strong team dynamics in virtual setting
- Balanced performance goals with employee well-being, driving sustained success
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Created comprehensive reports on account performance and presented them to senior leadership
- Identified and developed new markets for products and services
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Account Manager
State Farm
04.2021 - 03.2023
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Bachelor of Science - Business Administration
Valdosta State University
Valdosta, GA12.2021
Skills
- Lead Generation
- Client Relationship Management
- Sales Reporting
- CRM Software
- Sales Team Training
Timeline
Customer Success Manager
Advantage Health
03.2023 - Current
Account Manager
State Farm
04.2021 - 03.2023
Bachelor of Science - Business Administration
Valdosta State University
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