Nicholas Jenkins
Columbus
Summary
To obtain a position that would allow me to utilize my work experience and knowledge for career advancement opportunities.
A professional with high standards and results-driven mindset. Strong background in providing exceptional client service and resolving complex issues. Known for effective team collaboration, adaptability, and strong communication skills. Proficient in attention to detail, problem-solving, critical thinking, and work ethic. Dependable and ready to contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Broker Service Rep Sr.
Anthem Blue Cross Blue
06.2016 - Current
- Improved client satisfaction by providing exceptional customer service and addressing their inquiries promptly.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Previous department provider services 2016-2019
- Assisted with Audit team (Stretch assignment February 2024-July 2024)
Stocker
Walmart
08.2022 - 01.2023
- Maintains the sales floor and merchandise presentation in accordance with company policies by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; reading shelf tags and removing damaged goods
- Offered Exceptional customer service to differentiate and promote the company brand
- Answered customer questions and provided detailed product information.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
Customer Service Rep
Circle K
04.2016 - 07.2016
- Manage cash exchanges
- Provided excellent customer service skills
- Kept the sales floor clean and organized
Delivery Driver / Cashier
Jimmy Johnʼs
03.2016 - 06.2016
- Manage cash exchanges
- Provided excellent customer service skills
- Daily food preparation
Freight worker
Kohlʼs
09.2015 - 01.2016
- Kept the sales floor clean and organized
- Unload merchandise from truck
- Maintained a safe working environment by adhering to OSHA regulations and promptly addressing potential hazards.
- Assisted in training new hires, sharing best practices for safe lifting techniques and efficient workflow management.
Utility worker / Baker
Golden Corral
01.2015 - 08.2015
- Washed dishes for cooks and customers
- Cleaned spills and messes for front of the house
- Daily food preparation
- Maintain clean work environment
Sales Associates
Macyʼs
10.2014 - 02.2015
- Provide customer service and assisted customers with problems and concern
- Manage money and check transactions
- Open Macyʼs credit accounts and meet sales goals daily
- Keep sales floor clean and organized
- Worked with other greatly on team goals and projects
Cook/Cashier
Kentucky Fried Chicken
02.2012 - 12.2014
- Provided excellent customer service skills
- Daily food preparation
- Manage cash exchanges
- Maintain clean work environment
Education
No Degree - Accounting
Columbus Technical College
Columbus, GA12-2025
College Preparatory -
Hardaway High School
Columbus, GA05.2013
Skills
- Freight Experience
- Presentation Skills
- Account Management
- Research
- Delivery Driver Experience
- Negotiation
- Customer interaction
- Data Entry
- Technical Support
- Sales
- Customer service
- Broker service
- Business Development
- Communication
- Experience with all Microsoft programs
- Typing 65-75 WPM
Certification
Driver's License
Timeline
Stocker
Walmart
08.2022 - 01.2023
Broker Service Rep Sr.
Anthem Blue Cross Blue
06.2016 - Current
Customer Service Rep
Circle K
04.2016 - 07.2016
Delivery Driver / Cashier
Jimmy Johnʼs
03.2016 - 06.2016
Freight worker
Kohlʼs
09.2015 - 01.2016
Utility worker / Baker
Golden Corral
01.2015 - 08.2015
Sales Associates
Macyʼs
10.2014 - 02.2015
Cook/Cashier
Kentucky Fried Chicken
02.2012 - 12.2014
No Degree - Accounting
Columbus Technical College
College Preparatory -
Hardaway High School
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