Summary
Overview
Work History
Education
Skills
Licensure
Volunteer Work
Timeline
Generic

Nicholas Klemm

Smyrna,GA

Summary

Mr. Klemm, Safety & Claims Manager of NEMT Insurance is responsible for the oversight of safety & claims management services and initiatives. Manages relationships with NEMT's third party claims administrator, telematics/safety management vendor, motor vehicle record vendor, and national defense panel. Over the past 10 years, Mr. Klemm has held various insurance positions. After graduation from the University of Maryland in 2014 he joined AFLAC as a life & health sales associate. In 2015, he joined Marquee Insurance Group as a sales associate and later an account manager specializing in commercial transportation risks. In 2017, he joined Sovereign Risk Solutions where he continued to refine his industry knowledge and skills as a client manager. After 4 successful years managing general commercial book of business at SRS, Mr. Klemm was offered by founder of SRS to join a new venture, NEMT Insurance, and took on the role of Safety & Claims manager. NEMT insurance is a program administrator focused in writing Auto Liability & General Liability products for the Non-Emergency Medical Transportation space. Mr. Klemm is an avid outdoorsmen who enjoys fishing, hunting, boating, golf, and softball.

Overview

10
10
years of professional experience

Work History

Safety & Claims Manager

NEMT Insurance, LLC
01.2021 - Current
  • Manage relationships with 3rd parties including Claims TPA, Telematics/Safety management partner, National Defense Panel & MVR monitoring vendor.
  • Manage a team of adjusters, providing performance feedback for improved productivity.
  • Analyze claims data, identifying trends and areas for improvement in processes and policies.
  • Conduct thorough investigations of complex claims, gathering evidence to support decision-making processes.
  • Oversee regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
  • Identify insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Conduct day-to-day administrative tasks to maintain information files and process paperwork.

Client Manager/Executive

Sovereign Risk Solutions
04.2017 - 12.2020
  • Managed a diverse portfolio of clients around $7MM in total annual premiums, ensuring optimal results by tailoring strategies to individual needs.
  • Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
  • Monitored industry trends and competitor activities, adjusting strategies as needed to maintain a competitive edge for clients.
  • Conducted in-depth market research to inform business decisions and drive strategic planning for clients.
  • Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.

Insurance Agent/Account Manager

Marquee Insurance Group
03.2015 - 03.2017
  • Agency specializing in commerical transportation insurance. Managed daily insurance needs of 150+ clients, representing $3MM in premiums.
  • Provided quotes, processed endorsements, issued certificates, billing, and coverage consulting.
  • Maintained 85%+ retention rate.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Insurance Agent

AFLAC
02.2014 - 06.2014
  • Licensed Insurance Agent selling supplemental life and health insurance products.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Education

Accredited Advisor in Insurance

The Institues
12.2019

Bachelor of Arts - American Studies/Communications

University of Maryland - College Park
College Park, MD
05.2014

Skills

  • Claims Analysis
  • Analytical Thinking
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Coverage Assessment
  • Decision-Making
  • Team Management
  • Applied Epic & AMS360
  • Microsoft Office (Word/Excel/Powerpoint/Outlook)
  • DMITRI Claims Management Software
  • Instec Quicksolver

Licensure

  • Georgia Property & Causalty License - 2015 to Current
  • Georgia Life & Health License - 2014 to Current


Volunteer Work

  • Wheeler High School - Feb. 2009: Donated and built viewing deck overlooking high school baseball field. Managed the project & obtained donations from Home Depot, Georgia Power, & JR and Associates.
  • Maryland Youth Football Camp - June 2010 to June 2013: Coached boys age 5 to 18 on basic football skill. Organized daily drills and taught importance of teamwork and other life lessons through the sport of football.
  • Bullock Hope House - 2019: Helped to demo and renovate Bullock Hope House located in Power Springs, GA. Bullock Hope House offers free private housing for families and patients who are receiving medical treatment for life-altering conditions.

Timeline

Safety & Claims Manager

NEMT Insurance, LLC
01.2021 - Current

Client Manager/Executive

Sovereign Risk Solutions
04.2017 - 12.2020

Insurance Agent/Account Manager

Marquee Insurance Group
03.2015 - 03.2017

Insurance Agent

AFLAC
02.2014 - 06.2014

Accredited Advisor in Insurance

The Institues

Bachelor of Arts - American Studies/Communications

University of Maryland - College Park
Nicholas Klemm