Alaysia Gilmore
Hephzibah
Summary
Personable and reliable with strong work ethic and attention to detail. Understands inventory management and warehouse operations, proficient in operating forklifts and using warehouse management software. Committed to ensuring accurate order fulfillment and efficient workflow.
Overview
3
3
years of professional experience
Work History
Order Picker
Walmart
01.2023 - 07.2024
- Operated handheld scanners to accurately pick and prepare customer orders.
- Coordinated with team members to optimize workflow efficiency in fast-paced environment.
- Trained new employees on safe operation of equipment and order picking procedures.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
- Excellent communication skills, both verbal and written.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
Customer Service Representative/Cashier Team Lead
Wendys Restraunt
01.2021 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Education
High School Diploma -
Burke County High School
Associate of Science - Cybersecurity
Augusta Technical College
Augusta, GA06-2026
Skills
- Packing and shipping
- Quality control
- Customer service
- Documentation skills
- Data entry
- Multitasking and organization
- Help desk support
- Active listening
- Problem resolution
- Call center experience
- Customer relations
Relevant Coursework
- IT Technology
- Cell Phone Encryption and Data Base
- Database Management Systems
- Java Software
- Cyber Security
Timeline
Order Picker
Walmart
01.2023 - 07.2024
Customer Service Representative/Cashier Team Lead
Wendys Restraunt
01.2021 - 12.2021
High School Diploma -
Burke County High School
Associate of Science - Cybersecurity
Augusta Technical College