NICHOLE CREER
Doordash Essentials
Sacramento,CA
1
Certification
17
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Authorized to work in the US for any employer
Work History
DoorDash Delivery Driver
4 Years 5 Months- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Adhered to all traffic laws and regulations while operating company vehicles
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
Amazon Delivery Driver
11 Months- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
Laundry Attendant
2 Months- Operated commercial laundry equipment, including washers, dryers, and ironing machines
- Sorted and organized incoming laundry items according to color, fabric type, and care instructions
- Pre-treated stains on garments using appropriate stain removal techniques
- Followed established procedures for washing, drying, folding, and packaging laundry items
- Maintained cleanliness of work area by regularly cleaning machines and removing lint from filters
Assistant Teacher & Program Support
1 Year 11 Months- Supported lead teachers in classroom management and instructional delivery for ages 2-5.
- Assisted with curriculum preparation, activity setup, and student engagement.
- Provided individualized support for students needing additional attention and care.
Lead Preschool Teacher
4 Months- Planned and implemented engaging lessons promoting cognitive, emotional, and social development.
- Supervised 8-12 students independently, ensuring safety and adherence to classroom routines.
- Created inclusive, creative activities that encouraged exploration, self-expression, and teamwork.
- Communicated regularly with parents to discuss student progress and developmental milestones.
Preschool Teacher
6 Months- I have gained experience in a classroom
- Setting working with children ages 2-4 years old.
- Conducted activities inside and outside
- Managed 8-12 children alone as a lead teacher.
- Problem-solving, organization, lesson planning
Leasing Agent
11 Months- Stayed updated on local market trends, competitor pricing, and industry regulations to effectively position properties in the market
- Maintained strong relationships with existing tenants through regular communication and proactive problem-solving
- Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc
- Managed a portfolio of affordable housing properties, overseeing all aspects of property operations and tenant relations
- Conducted regular inspections to ensure properties met safety standards and resolved any issues promptly
- Provided excellent customer service to residents by addressing inquiries, concerns, and complaints in a timely manner
- Administered the application process for prospective tenants, including income verification, background checks, and lease agreements
- Ensured compliance with fair housing laws by staying up-to-date on regulations and implementing appropriate policies at all times
Child Care Provider
3 Years 11 Months- Provided nurturing care for children ages 1-6, balancing play-based learning and structure.
- Developed creative activities that supported developmental growth in literacy and motor skills.
- Maintained open communication with parents and upheld a safe, supportive environment.
Regional Community Consultant
2 Years 1 Month- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Detailed application requirements and answered questions from prospective tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Conducted background checks on applicants.
Delivery Driver
1 Year 3 Months- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
Leasing Consultant
1 Year- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following company's verification process.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Research Specialist
1 Year- Research and evaluation purposes.
- Served as representative of research interests and needs on committees, panels and groups.
Customer Service Representative (CSR)
2 Years 11 Months- Provided exceptional customer service remotely, addressing inquiries and resolving issues via phone, email, and chat
- Maintained a high level of professionalism and empathy while assisting customers with product information, order status updates, and returns
- Managed a high volume of incoming calls and emails daily, consistently meeting or exceeding performance metrics for response time and call handling
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained over time
Cashier, Assistant Manager
4 Years 3 Months- Resolved customer problems by investigating issues, answering questions and building rapport.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Built and maintained working relationships with peers and upper management.
Education
High School Diploma
Early Childhood Education (Some college)
Youth/Peer Mental Health (Certificate)
Skills
Human resources
Lease amendment preparation
Caregiving
HIPAA
Property showing
Unloading
Middle school teaching
Learning technology
Truck delivery (delivery method)
Respiratory protection
Interpersonal communication
Google Drive
Microsoft PowerPoint
Direct support
Van driving
Microsoft Word
Safe environment creation
Serving
Lease negotiation
Food service
Working with people with autism
Time management
Growing experience
Dental receptionist
Childhood development
Intake
Team motivation (leadership skill)
Fair Housing regulations
Office experience
Adoption
Grammar Experience
Dayforce
Childhood developmental milestones
Organizational skills
Curriculum implementation
Learning disabilities support
Workday
Children
Report writing
Loss prevention
Facilities management
Real estate law
Income statement preparation
Cooking
Commercial property management
Forklift
Administrative tasks
Conflict management
Teamwork
Restaurant experience
Objection handling (sales technique)
Teaching ESL to middle school students
Google Docs
Tenant identity verification
CPR Certification
ADP
Tenant criminal history checks
Commercial driving
Route driving
Home & community care
Early childhood general education teaching experience - Early childhood general education teaching experience (More than 5 years)
Working with elementary school students
Classroom experience
POS systems
Lease or rental agreement management
Property management tools
Property valuation
Student supervision
Classroom management
Passion for working with children
Professional email communication
SAS
Creative development (child development components)
SharePoint
Continuous improvement
Customer relationship management
Host/hostess experience
Calendar management
Curriculum development
Business management
Nutrition
Record keeping
Property maintenance
Microsoft Excel
Early childhood education center experience
Home daycare experience
Front desk
Disciplinary action management
Customer support
Working with high schoolers
Construction painting
Cash flow management
Administrative experience
Outdoor work
Federal Aviation Regulations
Pallet jack
Working with middle schoolers
Property management - Property management experience (3-5 years)
Teacher collaboration
Mandated Reporter Trained
Cash flow statement preparation
Sales
GPS
Paratransit
GMP
Elementary school teaching
Cultural development (child development components)
OSHA
MRI
Immunizations
Multi-line phone systems
Dental clinic
Financial control management
Hazmat
Language development (child development components)
Marketing
CRM system proficiency
Social-emotional development (child development components)
Safe work practices
Section 8
Zoom
Teaching
Balancing cash drawers
Student support
Student engagement techniques
Interpersonal skills
Oil change
Senior leadership
AI
Handling customer inquiries
Pharmacy technician experience
Managing budgets in a finance role
Order fulfillment
Child Development & Behavior Guidance
Store opening/closing procedures
Prospecting
High school experience
Computer skills
Shipping & receiving
Complaint handling
Mechanical knowledge
Upselling
Salesforce
Infants
Technical troubleshooting support
Student behavioral support
Affordable housing management
Customer relationship building
Tenant employment verification
Classroom behavior management
Box truck
Preschool teaching
Daycare center experience
Environmental stewardship
Landlord-tenant law
Income verification
Infant care
Communication platforms
Microsoft Outlook
Computer operation
Food processing
First Aid Certification
Clerical experience
Home health
LIHTC
Phone etiquette
Teaching ESL to elementary school students
Teaching arts
Camp
Sanitation
Task prioritization
IOS
Online instruction
CRM software
Organizational budget management
Mandated reporting laws
Crisis management
Mobile devices
Microsoft Access
Phone communication
Electrical experience
Sports
Lesson planning
Swimming
Specific learning disabilities (early childhood general education)
Typing
Alignment
Creative Arts & Literacy Instruction
Task assignment
Child supervision
Accounts receivable
Behavioral therapy
Dedication
Quality assurance
Microsoft Office
Client interaction via phone calls
Library services
Mentoring
Customer inquiry handling
Performance evaluation
Windows
Barista experience
Communication skills
Client services
Applied behavior analysis
OSHA (regulatory compliance area)
Early intervention
Security deposit management
Live chat
Child welfare
Package delivery
Writing skills
Phone Etiquette Fax/File/Copy/Scan Public Relations MS Office Resolving Complaints Typing Skills 40 wpm Multi-tasking Teamwork Customer Service Age-Appropriate Curriculum Coping Mechanisms Child Programs Community Engagement Youth and Parental Engagement Youth Advocacy Reflective Listening Peer Counseling Team Collaboration Empowering Leadership Classroom Instruction HIPAA Regulations Recordkeeping skills Hand tools Business requirements Training delivery Achieving sales targets DOT (Department of Transportation) regulations Retail industry sales team management Behavior management Program evaluation (curriculum development processes) Experience with children Clean workspace maintenance Managing hospitality teams Parent-teacher communication Customer complaint resolution Hospitality Help desk Google Suite Social work Crisis intervention Regulatory compliance 5G Logistics Program development Word processing Unit planning (curriculum development processes) Pediatric first aid Rental history checks E-learning (training delivery method) Luxury housing management Yardi Leadership OneSite Tenant credit checks Preschool experience Toddler care Grocery store Early childhood education Property leases Decision making Dependability Technical Proficiency School experience Power tools Productivity software Sage Student mentoring Working with people with developmental disabilities Teaching assistant experience Social media management Hair styling Data mining Professionalism Rent adjustment Verbal communication (child communication methods) Elementary school-age children care Lease compliance oversight Physical development (child development components) Guest services First aid and CPR Planograms Climbing Technical support Multifamily properties Negotiation Property management company experience Contracts Property rent collection Customer service Relationship management Classroom teaching Employment & labor law Multitasking CPR Grassroots community outreach Supervising experience Lease document preparation
Certification
- Driver's License
- Special Education Certification
- Family Child Care CDA Certification
- Child Development Associate Certification
- Mandated Reporter Training (MRT)
- Childcare Certification
- Secret Clearance
- Series 66
- CPR Certification
- First Aid Certification
- Series 7
- Enrolled Agent
- CPA
- Food Handler Certification
Languages
English
Timeline
Amazon Delivery Driver
Anthem Delivery Services LLC
01.2025 - 12.2025Read More
Laundry Attendant
Megawash Laundromat
10.2024 - 12.2024Read More
Lead Preschool Teacher
Childtime Learning Center
06.2024 - 10.2024Read More
Preschool Teacher
Childtime Learning Centers
02.2024 - 08.2024Read More
Leasing Agent
FPI Management
02.2023 - 01.2024Read More
Assistant Teacher & Program Support
Local Learning Centers
01.2023 - 12.2024Read More
DoorDash Delivery Driver
Doordash Essentials
02.2022 - CurrentRead More
Regional Community Consultant
AvalonBay
05.2021 - 06.2023Read More
Child Care Provider
Private Families
01.2020 - 12.2023Read More
Delivery Driver
Smoakland
01.2020 - 04.2021Read More
Leasing Consultant
Intersolutions
01.2019 - 01.2020Read More
Research Specialist
Each Mind Matter
04.2017 - 04.2018Read More
Customer Service Representative (CSR)
TTEC
01.2014 - 12.2016Read More
Cashier, Assistant Manager
Macy's
10.2009 - 01.2014Read More
NorCALMHA
Youth/Peer Mental Health (Certificate)
Read More
American River College
Early Childhood Education (Some college)
Read More
Grant High School
High School Diploma
Read More