Nichole Guest

• Assisted in developing sales strategies to enhance customer engagement and retention.
• Supported team in managing client relationships, ensuring timely follow-ups and resolution of inquiries.
• Participated in market research to identify potential sales opportunities and customer needs.
• Monitored inventory levels and provided input on stock replenishment based on sales trends.
• Engaged in regular training sessions to improve product knowledge and sales techniques.
• Maintained accurate records of sales activities and customer interactions using CRM software.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
• Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
• Managed all routing and logistics between sales team and carriers/carrier provided. Capable of using multiple routing software's, and excellent knowledge of the geography in the territory.

• Led ERP implementation projects, ensuring alignment with business processes and user requirements.
• Analyzed client needs to configure ERP modules, enhancing system functionality and user experience.
• Developed training materials and conducted workshops for end-users, improving system adoption across departments.
• Collaborated with cross-functional teams to gather requirements and design solutions that optimize workflows.
• Conducted data migration activities, ensuring accuracy and integrity during ERP transitions.
• Managed post-implementation support, troubleshooting issues to maintain system performance and user satisfaction.
• Enhanced user productivity by designing and implementing customized training modules.
• Conducted post-implementation reviews, incorporating feedback for continuous improvement of future projects.
• Contributed to increased sales revenue by actively participating in pre-sales activities such as demos and presentations.
• Strengthened team dynamics through active collaboration, sharing knowledge, and offering constructive feedback on peers'' work output.
• Provided ongoing support to clients post-implementation, addressing concerns promptly and effectively.
• Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
• Taught end users to navigate ERP system by developing and presenting training sessions.
• Coordinated data conversion activities with internal and customer resources.
• Reviewed internal systems and organized training plans to address areas in need of improvement.

Achieved company goals by selling value-added services, while optimizing the use of in-house and inter-company assets such as plasma cutting equipment, saws, press brakes, laser machines, and angle/beamlines.

• *Handled all quoting of 1st and 2nd step processing, giving sales the best number to take to market to achieve the most competitive gross margin possible on value added work.
• Led cross-functional teams to streamline operations and improve customer service delivery.
• Worked with operations staff in scheduling and capacity to obtain the highest level of customer satisfaction.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

• Developed and maintained relationships with key clients to drive sales growth.
• Conducted in-depth product demonstrations, showcasing features and benefits to prospective customers.
• Collaborated with marketing team to create targeted campaigns, enhancing lead generation efforts.
• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Contributed to team objectives in fast-paced environment.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Negotiated contracts with suppliers to secure favorable terms and pricing.
• Analyzed market trends to identify cost-saving opportunities and enhance purchasing strategies.
• Managed inventory levels, ensuring optimal stock availability while minimizing excess costs.
• Implemented vendor performance evaluations to improve supplier relationships and service quality.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Improved supplier relationships through regular communication and proactive problemsolving.
• Managed risk exposure by closely monitoring supply chain disruptions and taking corrective actions as needed.
• Improved vendor relationships, ensuring timely deliveries and quality goods by regular communication and performance evaluations.