Nichole Jackson

• Train new and existing customers on Operative IQ software through virtual (Teams) and on-site sessions.
• Support the Client Services Team by developing and delivering ongoing customer education, including creating and editing Knowledge Center documents and instructional videos as needed.

Skills: Training Videos · Performance Metrics · Project Delivery · Small Team Management · Software Implementation · Instructional Videos

• Designed and led group and individual training sessions tailored to organizational and staff needs.
• Supported administrators and managers in software transitions across multiple Canadian branches.
• Managed a team responsible for developing and delivering training programs for new employees.

Skills: Project Delivery · Software Implementation · Instructional Video Production

• Served as the primary liaison for Greater Atlanta businesses, facilitating communication and collaboration.
• Recruited, trained, and engaged corporate and community volunteers.
• Collected and analyzed local data to support evaluation, planning, and decision-making efforts.
• Developed and maintained relationships with key stakeholders to drive engagement and support.

Skills: Performance Metrics · Project Delivery

• Recruited, hired, trained, and managed a team of 15 tutors and an assistant.
• Utilized database software to track student attendance and assess program effectiveness.
• Developed comprehensive training materials aligned with developmental objectives for on-the-job implementation.

Skills: Training Videos · Performance Metrics · Instructional Videos

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Organized 12 professional development workshops, leading to a 5–10% salary increase for participants.

Skills: Training Videos · Performance Metrics · Small Team Management

• Assisted non-native speakers in improving pronunciation, grammar, vocabulary, and listening skills through targeted lessons and activities.
• Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom setting.
• Created a supportive learning environment that encouraged risk-taking, collaboration, and open communication among students.
• Collaborated with fellow ESL instructors to share best practices, resources, and strategies for effective instruction.

Skills: Instructional Videos