Nicholl Graves
Loganville
Summary
Enhanced operational efficiency and supported HR functions to uphold high service standards within corporate healthcare and retail sectors.
Overview
12
12
years of professional experience
Work History
Shift Manager
Arby’s
06.2025 - Current
- Supervise daily operations and ensure compliance with company standards.
- Train and mentor employees to improve performance and efficiency.
- Resolve escalated customer issues and support service quality improvements.
- Coordinate staffing and shift schedules to meet operational needs.
Human Resources Shared Service Representative
Cognosante
03.2023 - 12.2024
- Led onboarding and orientation to support employee integration.
- Processed benefits, payroll, and HR documentation with accuracy.
- Served as first point of contact for employee inquiries.
- Assisted with performance management and engagement initiatives.
Customer Service Representative
Cognosante
03.2021 - 02.2023
- Managed high-volume customer inquiries and met resolution targets.
- Documented cases and maintained compliance with service standards.
- Provided accurate support improving customer satisfaction.
- Recognized for strong accuracy and attention to detail.
Independent Contractor
NexRep, LLC
11.2020 - 02.2021
- Performed patient intake and in-home health support.
- Recorded patient data using medical software.
- Built rapport to improve overall care experience.
Production Control Specialist
Coral Industries, Inc.
03.2014 - 12.2017
- Coordinated production schedules and workflow execution.
- Managed inventory preparation and distribution.
- Supported cross-functional collaboration to resolve issues.
- Implemented workflow improvements reducing material waste.
Education
Substance Abuse / Addiction Counseling Certificate - undefined
ICDC College
01.2015
Associate of Arts - Business Administration
American Intercontinental University
Schaumburg, IL04.2012
Skills
Team Leadership
Employee Relations
Human Resources Support
Staff Training
Customer Service
Workflow Coordination
Scheduling
Workforce Planning
Inventory Management
Supply Chain Support
Administrative Operations
Documentation
Problem Solving
Timeline
Shift Manager
Arby’s
06.2025 - Current
Human Resources Shared Service Representative
Cognosante
03.2023 - 12.2024
Customer Service Representative
Cognosante
03.2021 - 02.2023
Independent Contractor
NexRep, LLC
11.2020 - 02.2021
Production Control Specialist
Coral Industries, Inc.
03.2014 - 12.2017
Substance Abuse / Addiction Counseling Certificate - undefined
ICDC College
Associate of Arts - Business Administration
American Intercontinental University