Nicholle Smith
Kennesaw
Summary
Detail-oriented and experienced professional in patient/customer care, front desk operations, and administrative support. Adept at managing schedules, communicating with staff and customers, and providing a welcoming environment for all patrons. Strong organizational skills, multitasking abilities, and a friendly demeanor make me an excellent candidate for your establishment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
ALDI
Marietta, GA
08.2023 - Current
- Assumed managerial responsibilities, overseeing all aspects of daily operations, working with staff members as a team
- Provided compassion when resolving customer complaints or concerns promptly
- Collaborated with leadership to develop strategies for achieving sales targets and improving customer satisfaction
- Utilized POS systems to process orders accurately
Customer Service Representative
CDK Global
Valdosta, GA
07.2020 - 07.2023
- Maintained professionalism and confidentiality.
- Multitasked providing quality customer service via phone, email, chat, or in person while logging customer interactions
- Retained and provided information about products, services, and company policies, increasing sales with this knowledge
- Managed customer accounts and updated account details
Server/Bartender
EL CAZADOR Mexican restaurant
Valdosta, GA
05.2016 - 07.2020
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, resolving any complaints
- Mentored new servers on policy, procedures, and best practices for providing quality customer service efficiently
- Maintained a clean and organized workplace while managing customer care
Education
Associate of Business - General Business
Wiregrass Georgia Technical College
Valdosta, GASkills
- Customer/Patient Professionalism
- Interpersonal Skills
- Data Entry & Record Keeping
- Appointment Scheduling
- Multitasking & Organization
- Problem-Solving & Conflict Resolution
- Team Leadership & Collaboration
- Computer and Technical Proficiency
Certification
Basic Life Support Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
ALDI
08.2023 - Current
Customer Service Representative
CDK Global
07.2020 - 07.2023
Server/Bartender
EL CAZADOR Mexican restaurant
05.2016 - 07.2020
Associate of Business - General Business
Wiregrass Georgia Technical College