Nicole Alexander
Dunwoody
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
QuikTrip
07.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Recruiter /Training Coordinator
Alexander Nicole & Associates LLC
01.2020 - 06.2023
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
Training Coordinator /Customer Service Manager
Wal-Mart Supercenter
07.2017 - 08.2020
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
Atlanta, GA08.2007
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.1997
Skills
- Orientation and Onboarding
- Operations Oversight
- Verbal and Written Communication
- Business Development
- Client Retention
- Loss Prevention
- Records Management
Timeline
Assistant Store Manager
QuikTrip
07.2023 - Current
Recruiter /Training Coordinator
Alexander Nicole & Associates LLC
01.2020 - 06.2023
Training Coordinator /Customer Service Manager
Wal-Mart Supercenter
07.2017 - 08.2020
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
High School Diploma -
South Mecklenburg High School
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