Nicole Clark
People Development Manager
Atlanta
Summary
Energetic and empathetic with passion for fostering growth and development. Understands principles of effective training and employee engagement, utilizing communication and problem-solving skills. Committed to driving positive organizational change and enhancing team performance.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Morrison Express
01.2017 - Current
- Managed 65+ domestic and international accounts, including Apple, Mercedes-Benz, Samsung, and Coca-Cola, delivering exceptional service and exceeding expectations.
- Developed SOPs to streamline logistics and strengthen client relationships.
- Trained and supervised new hires, ensuring adherence to company processes and standards.
- Oversaw coordinators' activities, ensuring timely achievement of KPIs.
- Presented project updates to leadership, addressing progress and challenges.
- Negotiated vendor and client rates to optimize costs and profitability.
- Designed onboarding and training programs to enhance team integration and skills.
- Created and maintained accurate, policy-compliant training materials.
International Logistics Manager
Luxottica Retail
01.2015 - 01.2017
- Supported senior company leaders by delivering reports outlining performance to drive process improvements
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end user satisfaction
- Acted as a single point interface with internal distribution center teams, overseas teams, and vendors to ensure on time performance and handling
- Improved employee performance by developing and implementing comprehensive training programs.
- Managed a diverse team of logistics professionals, fostering a collaborative work environment focused on achieving company goals.
- Collaborated closely with sales and customer service teams to ensure high levels of customer satisfaction in order fulfillment.
Branch Manager
InstaLoan
01.2013 - 01.2015
- Closed $600,000+ in new loans during a 90-day manager-in-training program.
- Prepared daily financial reports and managed client communications, including collections, promos, and renewals.
- Boosted sales performance by training staff in effective sales techniques and product knowledge.
- Conducted performance evaluations and provided constructive feedback for employee growth.
- Increased foot traffic by driving cross-promotional campaigns with local businesses.
- Collaborated with regional management to develop strategic marketing plans, increasing brand visibility.
- Improved branch productivity through conflict resolution, staff training, and performance management.
- Maintained high customer satisfaction by ensuring a welcoming environment and effective facility management.
Education
Bachelor of Business Administration -
Georgia State University
Atlanta, GASkills
- Operations: Program management, process improvement, and policy creation
- Training: Creating materials, managing programs, and coaching teams
- Project Management: Planning, execution, and team alignment
- Communication: Clear messaging and collaboration across teams
- Problem-Solving: Identifying gaps and improving processes
Timeline
Business Development Manager
Morrison Express
01.2017 - Current
International Logistics Manager
Luxottica Retail
01.2015 - 01.2017
Branch Manager
InstaLoan
01.2013 - 01.2015
Bachelor of Business Administration -
Georgia State University
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