Nicole Cunningham
Newnan
Summary
HR professional with extensive experience in benefits administration and employee training. Demonstrated success in improving benefits communication and maintaining HR compliance. Skilled in UKG and PeopleSoft, with a strong ability to enhance employee relations and manage onboarding and leave of absence programs effectively.
Overview
26
26
years of professional experience
Work History
Benefits Assistant
Coweta County School System
Newnan
03.2024 - Current
- Address employee inquiries regarding benefits coverage, eligibility, and STD and Workers Comp claims promptly and professionally.
- Coordinate open enrollment activities, providing detailed information on available options.
- Organize informational sessions for open enrollment to facilitate employee decision-making.
- Maintain confidential employee records related to benefits eligibility/enrollment.
Customer Service Representative
RAS-Systems, LLC
Peachtree City
02.2023 - 02.2024
- Prepares price quotes for parts orders for customers
- Accepts and enters parts orders into ERP system and confirms to customers
- Monitors the Service inbox; respond to and/or disperse messages accordingly
- Monitors expiring yearly PM contracts and contacts customers for renewal
- Orders needed parts for stock from recommended reorder points and create purchase orders accordingly
- Monitors part order confirmations from German headquarters and other vendors
- Provides parts and pricing support to employees of the company
- Assigns and communicates RMA numbers
- Logs and schedules onsite service calls, machine installations, preventative maintenance, trainings, customer part deliveries, and phone support calls
Benefits Manager
Swisher International
Jacksonville
08.2016 - 07.2022
- Coordinated open enrollment periods for union and non-union employees by creating timelines, developing materials, and scheduling meetings.
- Facilitated training sessions to educate employees on available benefits options.
- Collaborated with external vendors to enhance benefits offerings and services.
- Complete verification of employment for current and former employees, both verbal and written.
- Led classes for new and existing employees to outline benefits choices.
- Created communications materials such as newsletters, brochures, and presentations to educate employees on available benefits.
- Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
- Assisted the Union President with union grievances.
Sr Human Resources Associate, Return to Work
Carolinas HealthCare System
Charlotte
08.2009 - 03.2016
- Worked closely with the Return to Work Counselor to coordinate and administer the Return to Work Program (RTW).
- Communicated with teammates, treating physicians, and managers to determine or verify work restrictions, or find placement for the employee if restrictions cannot be accommodated.
- Ensures that timely and accurate communication is delivered from the beginning of the RTW efforts to promote the earliest possible return.
Human Resources Associate, Leave of Absence Administration
Carolinas HealthCare System
Charlotte
07.2006 - 08.2009
- Processed leaves in coordination with FMLA and CHS policies, ensuring compliance with DOL and IRS regulations.
- Communicated regularly with employees on LOA regarding approvals, denials, return to work, and policies.
- Communicated with physicians and managers as necessary regarding employees' leaves and forms.
- Completion of the Short-Term Disability worksheet.
Human Resources Associate, Records Management
Carolinas HealthCare System
Charlotte
11.2005 - 07.2006
- Processed/keyed new hire, pay changes, termination, status changes, promotion/demotion into PeopleSoft.
- Created job postings for open positions, posted them on company website and other job boards.
- Evaluated job applications to determine best-qualified candidates for various roles within the organization.
- Communicated regularly with department heads and recruiters on matters related to staffing needs or organizational changes.
Leave of Absence Coordinator, Leave of Absence Administration
Exult, Inc
Charlotte
08.2002 - 11.2003
- Answered inbound calls and counsel managers/employees on leave of absence programs
- Served as subject matter expert for leave of absence polices/procures
- Initiated, extended, and returned employees from leave of absence in Siebel
- Reviewed and processed medical forms
- Maintained and fostered relationship with Medical Processors and Leave of Absence Payroll
Human Resources Generalist
JM Huber
Charlotte
12.1999 - 10.2001
- Coordinated, scheduled and facilitated new employees on-boarding and orientation for benefits, compensation, safety and administrative procedures
- Supported staff in creating offer letters and coordinated pre-offer/post offer requirements, such as background, education and reference checks
- Posted open positions on in house job bulletins, outside temporary agencies
- Preliminary screening of application, coordinated interviews, created/maintained interview files, personnel and benefit forms, and other duties related to the hiring process
- Served as backup to Payroll Coordinator
- Assisted with Regional Manager and HR Director with various projects and presentations
Education
Certificate in Business -
Brookstone Business College
Charlotte, NCSome College (No Degree) -
Liberty University
Lynchburg, VASkills
- Benefits administration
- Employee training
- Benefits communication
- Microsoft office
- Payroll processing
- Human resources
- Employee relations
- Termination procedures
- Onboarding assistance
- New employee orientations
- Retirement plans
- FMLA comprehension
- HR compliance
- Proficient in SmartFusion, SalesForce, Peoplesoft, Workday, and UKG
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Benefits Assistant
Coweta County School System
03.2024 - Current
Customer Service Representative
RAS-Systems, LLC
02.2023 - 02.2024
Benefits Manager
Swisher International
08.2016 - 07.2022
Sr Human Resources Associate, Return to Work
Carolinas HealthCare System
08.2009 - 03.2016
Human Resources Associate, Leave of Absence Administration
Carolinas HealthCare System
07.2006 - 08.2009
Human Resources Associate, Records Management
Carolinas HealthCare System
11.2005 - 07.2006
Leave of Absence Coordinator, Leave of Absence Administration
Exult, Inc
08.2002 - 11.2003
Human Resources Generalist
JM Huber
12.1999 - 10.2001
Certificate in Business -
Brookstone Business College
Some College (No Degree) -
Liberty University