Nicole DiFiore
Richmond Hill
Summary
Professional transportation coordinator with over 10 years of experience in optimizing logistics operations and enhancing delivery efficiency. Proven track record in maintaining high levels of customer satisfaction by providing timely and accurate transportation solutions. Committed to leveraging expertise to drive operational excellence and contribute to team success.
Overview
18
18
years of professional experience
Work History
Logistics & Yard Operations Professional
B-H Transfer
11.2022 - 11.2025
- Conducted daily yard checks across multiple facilities, verifying container and trailer locations to ensure 100% accuracy in yard inventory records
- Maintained real-time visibility of all inbound and outbound containers, ensuring yard management systems matched physical yard checks
- Monitored container bookings and gate activity to coordinate timely pickup and delivery of containers between yards, GPA, and customer sites
- Managed yard utilization by prioritizing container moves based on space availability, shipment deadlines, and operational needs
- Dispatched local drivers for container movements, ensuring efficient scheduling and minimizing idle time or demurrage costs
- Communicated with drivers, vendors, and internal departments to address delays, equipment needs, and scheduling changes
LOGISTICS COORDINATOR
IBV, INC
01.2022 - 11.2022
- Tracked orders and notified customers of status or potential delays
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Generated documentation and information required for customer shipments
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations
- Developed and deployed strategies to save time and expenses associated with goods movements
FUNERAL ATTENDANT
Carter Funeral Home
08.2021 - 01.2022
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths
- Met with over families per to plan for funerals by discussing service options and needs
- Supported funeral director with all facets of funeral service coordination
- Provided administrative support to funeral home staff
Caretaker
Self-Employed
06.2016 - 08.2020
- I relocated to Texas in 2016 to care for my disabled mother, hence the gap in my employment history. I returned home to Georgia in order to share the responsibility with family. This has allowed me to return to full time work again.
DISPATCH COORDINATOR
Strength of Nature, LLC
09.2015 - 05.2016
- Responded to high volume of phone and email requests to provide logistics information
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms
- Monitored driver locations in field and solved discrepancies to keep team on-track
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
EMERGENCY ROAD SERVICE DISPATCHER
Downtime Fleet Management
05.2010 - 11.2015
- Responded to over 75 daily caller requests with information about assistance and timeframes
- Coordinated repairs to vehicles to maintain fleet operations
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
- Offered friendly and efficient service to customers, handled challenging situations with ease
TRANSPORTATION COORDINATOR
Landstar Global Logistics
09.2007 - 05.2010
- Coordinated dispatching of drivers to accomplish daily delivery requirements
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates
- Provided timely transportation of diverse clients to a variety of facilities
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines
- Determined most effective mode and routing of materials to customer locations and company facilities
Education
High School Diploma - College Prep
RICHMOND HILL HIGH SCHOOL
Richmond Hill01.1996
General Studies
AASU
Savannah, GA06-2001
Skills
- Yard management
- Inventory accuracy
- Container tracking
- Shipping coordination
- Customer service
- Data entry
- Dispatch scheduling
- Route optimization
- Time management
- Problem resolution
- Operational efficiency
- Transportation logistics
Timeline
Logistics & Yard Operations Professional
B-H Transfer
11.2022 - 11.2025
LOGISTICS COORDINATOR
IBV, INC
01.2022 - 11.2022
FUNERAL ATTENDANT
Carter Funeral Home
08.2021 - 01.2022
Caretaker
Self-Employed
06.2016 - 08.2020
DISPATCH COORDINATOR
Strength of Nature, LLC
09.2015 - 05.2016
EMERGENCY ROAD SERVICE DISPATCHER
Downtime Fleet Management
05.2010 - 11.2015
TRANSPORTATION COORDINATOR
Landstar Global Logistics
09.2007 - 05.2010
High School Diploma - College Prep
RICHMOND HILL HIGH SCHOOL
General Studies
AASU