Nicole DiFiore
Richmond Hill
Summary
Transportation coordinator with expertise in GPS tracking, route optimization, and scheduling management. Demonstrated success in coordinating freight and delivery operations while achieving high customer satisfaction through effective communication. Committed to leveraging logistics knowledge to streamline processes and enhance service delivery.
Overview
19
19
years of professional experience
Work History
Dispatcher
PL Trans
Savannah
05.2026 - Current
- Monitored vehicle locations via GPS tracking to ensure timely dispatch and effective route management.
- Managed communication between drivers and clients to ensure timely service delivery.
- Assigned drivers to suitable routes based on customer requirements, improving overall satisfaction.
- Coordinated transport schedules for freight and delivery routes to enhance service efficiency.
- Resolved delivery issues and addressed customer inquiries to enhance service satisfaction.
- Collaborated with team members to streamline dispatch processes, improving overall workflow.
Dispatcher
Hoover Transportation
Garden City
12.2025 - 04.2026
- Coordinated daily dispatch operations for container movement between yard, port, customer locations to optimize flow and reduce delays
- Managed booking schedules and verified container availability for timely dispatch
- Ensured compliance with port deadlines to prevent storage and demurrage fees
Logistics / Yard Operations Coordinator
B-H Transfer
Pt Wentworth
11.2022 - 12.2025
- Ensured real-time visibility of inbound and outbound containers, aligning yard management systems with physical yard checks
- Monitored container bookings and gate activity to coordinate timely pickup and delivery of containers between yards, GPA, and customer sites
- Prioritized container moves based on space availability and shipment deadlines to optimize yard utilization
- Coordinated local driver dispatch for container movements, streamlining scheduling and reducing idle time
- Conducted daily yard checks across multiple facilities, verifying container and trailer locations to ensure 100% accuracy in yard inventory records
- Communicated with drivers, vendors, and internal departments to address delays, equipment needs, and scheduling changes
Logistics Coordinator
IBV, LLC
Savannah
01.2022 - 11.2022
- Coordinated and documented shipping requests for expedited delivery, ensuring accurate billing and timely shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Tracked orders and notified customers promptly about status updates and potential delays to enhance customer satisfaction.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Maintained strong customer relationships by responding efficiently to inquiries and resolving complaints regarding work orders, invoices, and shipments.
- Generated documentation and information required for customer shipments.
- Entered customer order data accurately into the database to ensure proper processing. of new orders, labeled containers and placed in accurate storage locations.
- Collected and documented customer feedback to inform service improvements. to management.
Caretaker
Self-Employed
Texas
06.2016 - 08.2022
- Relocated to Texas to provide care for my disabled mother.
- Returned to Georgia to assist family with caregiving responsibilities.
- Provided daily care and companionship to clients in home environments.
- Assisted with personal hygiene and daily living activities for individuals.
- Managed medication schedules and ensured adherence to healthcare plans.
Dispatch Coordinator
Strength of Nature, LLC-Savannah
GA
09.2015 - 05.2016
- Collaborated with vendor teams to address real-time challenges, ensuring seamless logistics operations
- Responded to high volume of phone and email requests, delivering timely logistics information to stakeholders
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms
- Learned new skills and applied them to daily tasks, enhancing overall efficiency in dispatch coordination
Emergency Road Service Dispatcher
Downtime Fleet Management
Pooler
05.2010 - 11.2015
- Responded to 75+ daily caller requests, providing timely assistance information and expected timeframes
- Coordinated repairs to vehicles to maintain fleet operations
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Facilitated resolution of conflicts between field personnel and management to promote collaboration. and discrepancies between field personnel and management.
- Delivered friendly, efficient service to customers, effectively navigating challenging situations
Transportation Coordinator
Landstar Global Logistics
Savannah
09.2007 - 05.2010
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates
- Coordinated driver dispatch to meet daily delivery requirements, ensuring timely and efficient service
- Identified travel routes compliant with traffic and bulk cargo regulations, enhancing safety and efficiency
- Determined most effective mode and routing of materials to customer locations and company facilities
- Categorized and redirected cargo shipments based on customer requests, optimizing delivery processes
- Provided timely transportation of diverse clients to a variety of facilities
Education
High School Diploma - Upper secondary education
RICHMOND HILL HIGH SCHOOL
Richmond Hill, GA06-1996
Skills
- GPS tracking
- Route management
- Dispatch coordination
- Scheduling management
- Freight coordination and compliance
- Communication management
- GPS tracking and route optimization
Additional Information
Authorized to work in the US for any employer
Timeline
Dispatcher
PL Trans
05.2026 - Current
Dispatcher
Hoover Transportation
12.2025 - 04.2026
Logistics / Yard Operations Coordinator
B-H Transfer
11.2022 - 12.2025
Logistics Coordinator
IBV, LLC
01.2022 - 11.2022
Caretaker
Self-Employed
06.2016 - 08.2022
Dispatch Coordinator
Strength of Nature, LLC-Savannah
09.2015 - 05.2016
Emergency Road Service Dispatcher
Downtime Fleet Management
05.2010 - 11.2015
Transportation Coordinator
Landstar Global Logistics
09.2007 - 05.2010
High School Diploma - Upper secondary education
RICHMOND HILL HIGH SCHOOL