Nicole Farmer
Stockbridge
Summary
Proactive professional with extensive experience in client relationship management and customer engagement. Expertise in training staff and resolving issues to ensure high satisfaction levels. Committed to leveraging skills to enhance operational excellence.
Overview
17
17
years of professional experience
Work History
Licensed Dispensing Optician
Walmart
Stockbridge
02.2019 - Current
- Conducted visual field tests and other assessments for patients.
- Demonstrated knowledge of contact lenses including fitting procedures, cleaning instructions and follow up visits.
- Assisted customers in understanding prescription details and lens options.
- Optimized inventory management of eyewear products and supplies to ensure availability and reduce stock discrepancies.
- Ensured compliance with all safety and regulatory standards in the optical department.
- Maintained equipment, ensuring optimal performance for lens crafting and adjustments.
- Addressed and resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with healthcare providers to address patient needs and concerns.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Developed and delivered training programs on optical procedures and customer service standards for new staff to enhance team performance.
- Participated in store promotional activities designed to increase sales revenue.
- Attended continuing education classes to stay abreast with changing trends in the industry.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
ABO Certified Optician
Walmart
Stockbridge
02.2014 - 02.2019
- Adjusted and repaired eyewear products to ensure optimal fit and function for clients.
- Adjusted eyeglass frames to fit clients' faces accurately.
- Collaborated with team members to streamline daily operations in optical department.
- Managed inventory of optical supplies and coordinated orders to maintain stock levels.
Secretary
L.B Concrete Finishing
Morrow
01.2010 - 06.2013
- Coordinated office correspondence and communication with clients and vendors, ensuring timely responses and clarity.
- Responded to incoming inquiries via phone, email, and in-person interactions, providing accurate information and enhancing client relations.
- Provided administrative support to the Office Manager and other staff members.
- Scheduled and organized calendar reminders for important office deadlines and events.
- Trained new staff on office protocols and administrative tasks.
- Supported report and presentation preparation for management review, contributing to informed decision-making.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Ordered supplies; tracked inventory levels and placed orders with vendors. for upcoming deadlines or events associated with the office.
Education
Certificate of Technical Studies - Medical Assistant
Advanced Career Training
Morrow, GA05-2006
High School Diploma -
Cornerstone Christian Correspondence
Townsend, GA05-2005
Skills
- Visual field testing
- Lens fitting procedures
- Prescription interpretation
- Eyewear adjustment techniques
- Optical measurements accuracy
- Inventory management
- Equipment maintenance
- Regulatory compliance
- Appointment scheduling
- Patient billing processes
- Client relationship management
- Customer engagement techniques
- Problem solving
- Effective communication
- Professionalism and ethics
- Data entry accuracy
- Office correspondence
- Office administration
- Multi-line phone systems
Timeline
Licensed Dispensing Optician
Walmart
02.2019 - Current
ABO Certified Optician
Walmart
02.2014 - 02.2019
Secretary
L.B Concrete Finishing
01.2010 - 06.2013
Certificate of Technical Studies - Medical Assistant
Advanced Career Training
High School Diploma -
Cornerstone Christian Correspondence