Nicole Galloway
Marietta
Summary
Dynamic logistics professional with a proven track record at ZC DELIVERY, excelling in freight management and customer relations. Adept at optimizing routing under pressure, enhancing operational efficiency, and fostering strong client relationships. Recognized for developing safety protocols and achieving high customer satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Dispatcher/Customer Service Representative
ZC DELIVERY
02.2023 - Current
- Assisted in the development of safety protocols for drivers
- Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
- Analyzed shipment trends to anticipate future logistics needs and proactively adjust resources accordingly.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
- Worked closely with customers to effectively resolve issues and complaints.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
Manager
Exercise Coach
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Manage billing of clients, Compiling and Sorting Data, Arrange Client payments, Data entry of all client information, Order Products for office, Oversee Client Accounts, Trouble Shooting Exercise Equipment, Nutrition Consultations. My facility has a 82% New Client sign up ratio, 98% Renewal with Repeat Clients ratio.
- Highly motivated and results-oriented personal trainer and nutrition coach with [5] years of experience designing and implementing personalized fitness and nutrition programs for clients of all ages and fitness levels. Proven ability to motivate clients, improve their health and well-being, and achieve sustainable lifestyle changes. Expertise in strength training, cardiovascular exercise, injury prevention, and evidence-based nutrition strategies.
Waitress
Madison Diner
09.2017 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Intern Coach
Dakota State University Athletics
08.2017 - 08.2020
- Navigated individual needs and supported intern development with flexibility in planning.
- Organized presentation information for intern training sessions and delivered to large groups.
- Assisted the Head and Assistant Coaches with practice plans, worked with students on conditioning, Plan Catcher, Pitcher drills, Coach first base during games, Logged in over 160 hours during my time in college.
Accounts Receivable and Billing Clerk
Vintage Carwash
06.2014 - 07.2018
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
- Prepared billing using QuickBooks, Operating the cash register, accepting payments, and assisting customers with selecting packages, while also ensuring the car wash area remains clean and organized.
Education
Bachelor of Science - Exercise Science
South Dakota State University
Brookings, SD08-2021
Skills
- Freight management Know-how
- Regulatory compliance awareness
- Geographical awareness
- Transportation
- Documentation management
- Time management proficiency
- Trucking dispatching
- Telephone etiquette
- Call center environments
- Work order entry
Certification
The Exercise Coach Certification
National Council of Certified Personal Trainers
Nutrition Coach Certification
Timeline
Logistics Dispatcher/Customer Service Representative
ZC DELIVERY
02.2023 - Current
Manager
Exercise Coach
03.2020 - Current
Waitress
Madison Diner
09.2017 - 08.2020
Intern Coach
Dakota State University Athletics
08.2017 - 08.2020
Accounts Receivable and Billing Clerk
Vintage Carwash
06.2014 - 07.2018
Bachelor of Science - Exercise Science
South Dakota State University
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