Nicole Hammond
Kennesaw
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Account Manager
Dixie Seal & Stamp
Tucker
02.2022 - Current
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions based on client needs and preferences.
- Directed production orders to ensure timely fulfillment of client requests.
- Assessed artwork quality to meet client project specifications and expectations.
- Coordinated with production teams to fulfill customer orders accurately.
- Conducted regular follow-ups to address client inquiries and concerns.
- Trained new staff on account management processes and systems.
- Collaborated with sales team to identify growth opportunities in accounts.
- Facilitated communication between clients and internal departments for seamless service delivery.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
Data Entry Clerk
Dixie Seal & Stamp
Tucker
07.2020 - 02.2022
- Processed customer orders, facilitating timely data entry for order fulfillment.
- Entered data into company database, ensuring accuracy and efficiency to maintain data integrity.
- Maintained organized records for orders and inventory management.
- Conducted quality control for production orders.
- Managed incoming phone calls for account managers, ensuring efficient communication.
Customer Service Representative
Dr Roof
Roswell
06.2019 - 07.2020
- Responded to customer complaints, providing timely solutions and support.
- Assisted customers with roofing inquiries and service options.
- Managed scheduling for roof inspections and service appointments.
Store Manager
America's Mattress
Cumming
08.2017 - 07.2020
- Managed daily store operations and ensured a smooth workflow.
- Trained and supervised staff to enhance customer service skills.
- Developed and implemented sales strategies to boost product visibility.
- Maintained inventory levels and ordered products regularly.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints and ensured satisfaction with services.
- Updated and maintained store signage and displays.
Operations Manager
JOANN Fabrics and Crafts
Alpharetta
08.2014 - 08.2017
- Managed daily operations for retail store, ensuring smooth workflow and customer satisfaction.
- Oversaw inventory management processes, maintaining accurate stock levels and organization.
- Trained and mentored staff on operational procedures and customer service excellence.
- Collaborated with cross-functional teams to enhance product displays and promotions.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
Psychology
Southern New Hampshire University
Hooksett, NH 07.2014 - 07.2016
Hiram High School
Hiram, GASkills
- Account management
- Client relationship management
- Data analysis
- Order fulfillment
- Customer retention
- Problem solving
- Effective communication
- Team collaboration
- Staff training
- New account creation
- Customer relationships
Timeline
Account Manager
Dixie Seal & Stamp
02.2022 - Current
Data Entry Clerk
Dixie Seal & Stamp
07.2020 - 02.2022
Customer Service Representative
Dr Roof
06.2019 - 07.2020
Store Manager
America's Mattress
08.2017 - 07.2020
Operations Manager
JOANN Fabrics and Crafts
08.2014 - 08.2017
Psychology
Southern New Hampshire University
07.2014 - 07.2016
Hiram High School