Nicole Hernandez
Dahlonega
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work History
BDC Service Representative
Troncalli
Cumming
09.2025 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Managed customer account updates and service records efficiently.
- Communicated service promotions and warranty information to clients.
- Resolved customer complaints and escalated issues as needed.
- Maintained accurate logs of customer interactions and follow-ups.
- Performed data entry of customer information into computer system.
- Attended training sessions on new technologies used by the BDC department.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Coordinated rental agreements and ensured compliance with company policies.
- Maintained accurate inventory records of rental equipment and supplies.
- Ensured compliance with local laws, regulations, and safety standards for rentals.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Made check requests for Saturday lunch
- Maintained accurate records of customer interactions in the system.
- Utilized call center software to track and manage incoming calls effectively.
- Followed up on unresolved issues to ensure customer satisfaction.
Front Desk Specialist
Georgia highland medical services
Cumming
05.2025 - 08.2025
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and provided accurate information to callers.
- Coordinated insurance verification and collected necessary documentation.
- Assisted in maintaining a clean and organized reception area.
- Handled patient inquiries and resolved issues efficiently and courteously.
- Completed daily reports on occupancy levels, arrivals and departures, special requests.
- Answered questions related to hotel policies and procedures for guests' convenience.
- Managed inventory of office supplies like stationary and forms for front desk use.
- Handled cash payments for room charges, incidentals, and deposits while ensuring accuracy in all transactions.
- Performed administrative duties such as filing paperwork, updating records, making copies, and sending faxes.
- Provided guest services such as answering inquiries regarding hotel amenities, services, and local attractions.
- Responded to customer complaints in a timely manner to ensure satisfaction.
- Assisted with check-ins and check-outs, including verifying identification and taking payment information.
Night Auditor
Hampton Inn By Hilton
Cumming
01.2025 - 04.2025
- Managed guest check-ins and check-outs efficiently during night shifts.
- Ensured accuracy of nightly financial reports and reconciled discrepancies.
- Provided prompt customer service to guests, addressing inquiries and concerns.
- Oversaw room inventory and coordinated with housekeeping staff for cleanliness.
- Processed payments and maintained secure cash handling procedures nightly.
- Monitored hotel security systems and responded to emergencies as needed.
- Assisted in training new night auditors on procedures and policies.
- Maintained organized records of guest accounts and transactions for audits.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Administrative Assistant
J&F Construction and Development
Dahlonega
10.2024 - 01.2025
- Managed office correspondence and communication for project coordination.
- Organized and maintained project files and documents for easy access.
- Scheduled meetings and appointments for team members and clients.
- Assisted in preparing reports and presentations for project updates.
- Supported procurement processes by ordering supplies and materials as needed.
- Coordinated travel arrangements for staff attending job sites or meetings.
- Maintained office equipment, ensuring functionality and timely repairs.
- Collaborated with team members to improve workflow efficiency in daily operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
Lumpkin County High School
Dahlonega, GeorgiaSkills
- Customer service
- Appointment scheduling
- Data entry
- Financial reconciliation
- Communication skills
- Conflict resolution
- Time management
- Team collaboration
- Report preparation
- Cash handling
- E clinical experience
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
BDC Service Representative
Troncalli
09.2025 - Current
Front Desk Specialist
Georgia highland medical services
05.2025 - 08.2025
Night Auditor
Hampton Inn By Hilton
01.2025 - 04.2025
Administrative Assistant
J&F Construction and Development
10.2024 - 01.2025
Lumpkin County High School