Nicole Kamusoko
Atlanta
Summary
Detail-oriented and proactive Licensed Claims Adjuster bringing a strong foundation in legal documentation review, liability analysis, regulatory compliance, and client communication. Experienced in analyzing police reports, medical records, statements, and supporting documentation to determine liability and claim exposure. Skilled in handling sensitive matters with discretion, accuracy, and professionalism. Adept at working cross-functionally, meeting strict deadlines, and maintaining detailed records. Seeking to transition into a Paralegal Assistant role where investigative, analytical, and administrative strengths can support attorneys and legal teams effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
State Farm Insurance
Atlanta, GA
01.2022 - Current
- Executed comprehensive quality first contact (QFC) assessments with claimants and policyholders, ensuring accurate statement collection and documentation of facts pertinent to liability and legal exposure.
- Evaluated police reports, medical records, witness statements, and supporting documentation to determine liability and claim value.
- Assessed claim exposure, identified inconsistencies, and documented findings with precision and thoroughness.
- Analyzed special investigative unit (SIU) indicators and facilitated potential fraud reviews to ensure compliance with legal and regulatory standards.
- Administered meticulous organization and maintenance of claim files in compliance with internal policies and state regulations.
- Executed payment processing, managed documentation, and coordinated with third-party vendors to ensure compliance with contractual and procedural requirements.
- Facilitated clear and professional communication with customers, attorneys, medical providers, and internal teams regarding claim status and documentation requirements.
- Achieved and surpassed performance benchmarks for productivity, quality, and customer satisfaction in a high-volume environment.
General Manager
Mavis Tires
01.2018 - 01.2020
- Assisted in managing daily operations. Supported interview processes for new hires. Aided in conducting employee performance evaluations.
- Oversaw inventory scheduling and directed team efforts to achieve service excellence.
- Oversaw sales target monitoring and executed strategies to surpass business objectives.
- Ensured adherence to company policies, safety standards, and industry regulations.
Healthcare Assistant
Colten Care
01.2017 - 01.2018
- Provided direct care and medication administration for up to five patients per shift.
- Maintained detailed documentation and adhered to healthcare protocols.
- Provided emotional support to residents and families, demonstrating empathy and sensitivity in all interactions.
Education
English as a professional communication
Gordon State College
01.2030
Skills
- Injury Claim Investigation & Liability Assessment
- Quality First Contact (QFC) Procedures
- Customer Service & Empathy
- SIU Indicator Review & Fraud Prevention
- Regulatory Compliance
- Team Collaboration & Leadership
- Task & Time Management
- Legal research
- Client communication
Certification
Adjuster License
Additional Strengths
- Trusted as both a collaborative team member and an effective leader
- Quick learner who adapts easily to new challenges and multifaceted roles
- Consistently strives for excellence in every task
Timeline
Auto Claims Adjuster
State Farm Insurance
01.2022 - Current
General Manager
Mavis Tires
01.2018 - 01.2020
Healthcare Assistant
Colten Care
01.2017 - 01.2018
English as a professional communication
Gordon State College